ヘッダーまたは cookie が不足していることによるログインの問題
プラットフォームについて: Data Center - この記事は、Data Center プラットフォームのアトラシアン製品に適用されます。
このナレッジベース記事は製品の Data Center バージョン用に作成されています。Data Center 固有ではない機能の Data Center ナレッジベースは、製品のサーバー バージョンでも動作する可能性はありますが、テストは行われていません。サーバー*製品のサポートは 2024 年 2 月 15 日に終了しました。サーバー製品を利用している場合は、アトラシアンのサーバー製品のサポート終了のお知らせページにて移行オプションをご確認ください。
*Fisheye および Crucible は除く
問題
The Jira Data Center and Server mobile app shows one of the following errors when user tries to log in or connect the app to an existing Jira site, or displays a desktop version of Jira after logging in.
Can't connect to your site
This could be because the URL is wrong, you need to use a VPN, or <url> is unavailable.
Can't check compatibility
A custom filter may be preventing unauthenticated requests to your server. Talk to your admin to resolve this.
Your site is unavailable or you need to connect to your VPN or network to access it.
We're missing something
This app needs Jira 8.3 or later.
If you’re already running Jira 8.3, ask your admin to install or enable the Jira mobile plugins so you can use this app.
原因
Problems with logging in often occur if you’re using a proxy server, which might modify the response returned to the mobile app. If the response doesn’t include all headers or cookies required by the app, you either won’t be able to log in at all or will see a desktop version of Jira instead of the mobile one.
診断
To check which headers are returned by the mobile app, you can make a HEAD request with the URL.
- For earlier versions of the mobile app and mobile plugin (up to Jira 8.10), allowlist
<jira-base-url>/server-info.
curl -I http://jira.cluster.com/jdc/server-info- For latest versions (from Jira 8.10), allowlist
<jira-base-url>/rest/nativemobile/1.1/info/login.
curl -I http://jira.cluster.com/jdc/rest/nativemobile/1.1/info/loginソリューション
[更新] を選択します
You no longer need to allowlist headers if you're using the latest version of the mobile app and mobile plugin for Jira (bundled in Jira 8.10 and later). You still need to allowlist cookies, as described below.Headers: Allowlist the following headers on your proxy server. Not all of them might be required in your specific version (some were added only in later Jira versions), but it’s safer to just allowlist all of them.
push-notification-enabled: true x-arequestid: <string e.g. 57x13275079x1> instance-name: <name> jira-base-url: <base-url> mobile-plugin-version: <version> mobile-login-url: <string> new-create-metadata-api: <boolean> mobile-app-disabled: <boolean> mobile-plugin-enabled: <boolean> jira-build-number: <integer>- Cookies: Allowlist the following cookie on your proxy server. It can assume the true or false value.
authenticated
To configure the allowlist, you need to modify the proxy configuration file. P.E. If using Nginx, there is a configuration file called "nginx.conf" which is the one you can configure the headers.
Using Jira 8.9.1 or later?
If you're using Jira 8.9.1 or later, this problem might be related to a bug we've recently discovered. We're planning to release the fix in the mobile app versions 1.11.x (iOS) and 0.12.1 (Android), but until then you can work around this problem by enabling a dark feature or contacting our Support team for help. For more info on what you should do, see JRASERVER-71175