Jira Data Center logs show "Failed to send analytics event"
プラットフォームについて: Data Center - この記事は、Data Center プラットフォームのアトラシアン製品に適用されます。
このナレッジベース記事は製品の Data Center バージョン用に作成されています。Data Center 固有ではない機能の Data Center ナレッジベースは、製品のサーバー バージョンでも動作する可能性はありますが、テストは行われていません。サーバー*製品のサポートは 2024 年 2 月 15 日に終了しました。サーバー製品を利用している場合は、アトラシアンのサーバー製品のサポート終了のお知らせページにて移行オプションをご確認ください。
*Fisheye および Crucible は除く
要約
The following errors appear in the atlassian-jira.log ($JIRA_HOME/log/):
2018-08-20 11:34:19,014 analyticsEventProcessor:thread-1 ERROR ... [c.a.a.client.listener.ProductEventListener] Failed to send analytics event com.atlassian.analytics.api.events.MauEvent@3d2105f7
com.atlassian.cache.CacheException: com.atlassian.util.concurrent.LazyReference$InitializationException: javax.xml.stream.FactoryConfigurationError: Provider for class javax.xml.stream.XMLInputFactory cannot be created
at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:211)
at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:162)
...
Caused by: java.lang.RuntimeException: Provider for class javax.xml.stream.XMLInputFactory cannot be created
at javax.xml.stream.FactoryFinder.findServiceProvider(FactoryFinder.java:367)
... 45 more
Caused by: java.util.ServiceConfigurationError: javax.xml.stream.XMLInputFactory: Provider com.ctc.wstx.stax.WstxInputFactory not found
at java.util.ServiceLoader.fail(ServiceLoader.java:239)
原因
- Forward proxy settings in JIRA are incorrect.
- JIRA is affected by this bug: JRASERVER-47580 - JIRA Analytics events fail with a NullPointerException
Please notice that for Cause 2, the "caused by" statement in the Atlassian-jira.log will be different from the one quoted above. For details, please refer to the bug report (e.g., JRASERVER-47580 - JIRA Analytics events fail with a NullPointerException). - Jira analytics is mainly associated with reports generated by the JSM module. If you do not have the JSM module enabled, you may see this stack trace if the Jira Administration > System > Analytics option is enabled.
Resolution for Cause 1
Fix the forward proxy settings as per this article: Configure an outbound proxy for use in Jira server
Resolution for Cause 2
Check if JIRA is affected by the bug report JRASERVER-47580 - JIRA Analytics events fail with a NullPointerException. If so, apply Workaround 2 from the bug report or upgrade JIRA to a version that fixes the issue.
Resolution for Cause 3
If you are not using the Jira service Management module, Jira's analytics can be turned off as a system setting: System > Advanced > Analytics, select Disabled, and Save your changes.