How to prevent customers who are added to a Jira Service Management project/portal from receiving an invitation email
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目的
In Jira Service Management (JSM) projects, customer accounts can be created in various ways, including the 2 methods below:
- Method 1:
- A customer can be created by a JSM agent by going to the Customers page (accessed from the project's left bar menu)
- In this case, an invitation email with the subject "Welcome to XXXXXX" is automatically sent to the customer's email address:
- Method 2:
- When a customer raises a request by email for the first time (without already having an account), the following events take place:
- バックエンドでカスタマー用にアカウントが作成されます。
- カスタマー ポータルにアクセスできるようにするためにメール アドレスの確認とパスワードのリセットを求める通知がカスタマーに送信されます。
This knowledge base article explains how to prevent customers from receiving an invitation emails when their account is created using either of the 2 methods mentioned above.
環境
Jira Service Management (JSM) 3.10.0 and any higher version, Server/Data Center only.
ソリューション
Since the release of JSM 3.10.0, it has become possible to disable the customer account welcome/invitation email. Here are the steps to disable it:
- Log into the Jira application as an administrator of the JSM project for which you wish to disable the welcome email
- Go to the page Project Settings > Customer Notifications
- Enable the setting Do not send account verification emails. Once it's done, you should see a green
icon next to that setting, as shown below:
By enabling this setting, welcome/invitation emails will no longer be sent to customer accounts which were created:
- either manually from the JSM project (via the Customer page accessed from the left bar menu)
- or automatically when a customer raised a request by email for the very first time