症状

When Jira is creating issues from incoming emails via the Jira Mail Handler, emails with attachments are created correctly, but the attachments are not added to the issue itself, and the following error message is placed as a comment on the ticket itself:

Reporter (aaa@mail.com) does not have permission to create attachments in project XXXX. 
Following attachments found in the email have been discarded:
aaa.xlsx
bbb.jpg

環境

Any Jira Server/Data Center version from 5.0.0.

診断

Checking the debug incoming mail logs, we can observe the following output:

...Attachment was added to issue
...Reporter (aaa@mail.com) does not have permission to create attachments in project XXXX. Following attachments found in the email have been discarded:aaa.xlsx
...[10110]: Added comment 'Reporter (aaa@mail.com... 'by 'aaa@mail.com' to issue 'ISSUE-KEY'
...Deleting Message: <BAY145-W8265D25B144E7AAF00685EDE90@xxx.xxx>

The user has been granted ALL Project-level permissions for the relevant project, excluding Administer Projects. 

原因

The project has a Default Issue Level Security set for all newly created issues. In this Issue Security Level, the reporter (the user account who sent the email) is denied access to the issue itself. This issue security level prevents the attachments from being created hence the error "Does not have permissions to create attachments", but does not prevent the issue from being created. (IssueLevelSecurity.jpg)

BUG REPORT: JRASERVER-32386 - Mail Handler unable to create attachments from email when reporter is not in the default issue security level

ソリューション

To resolve this problem, edit the Issue Level Security to include the reporter, or remove the default Issue Level Security for all newly created issues. (IssueLevelSecurity.jpg)