Upgrade fails due to expired license

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コミュニティに質問

プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Fisheye および Crucible は除く

問題

Upgrading Confluence fails.

The following appears in the atlassian-confluence.log or appears in a message box when accessing Confluence:

2012-04-19 19:47:40,703 ERROR [main] [atlassian.confluence.upgrade.UpgradeLauncherServletContextListener] contextInitialized 1: 
  Cannot proceed with upgrade. Your current license does not entitle you to upgrade to this version of Confluence because it is now outside of its support period. 
  If you wish to renew it, please contact <a href="mailto:sales@atlassian.com">sales@atlassian.com</a>. If you have a new license, please enter it on this <a href="$CONTEXT/fixonly/fixlicense.action">page</a> and <b>restart</b>.

原因

The license associated with your Confluence instance has expired or is not a compatible with the version of Confluence you are upgrading to.

Confluence had a license format change post 3.0. If you are not upgrading from a pre 3.0 to a post 3.0 Confluence you are not affected by this issue

ソリューション

  1. Login to My.Atlassian.com and change your license.

    tip/resting Created with Sketch.

    If you are no longer under contract, please contact our Customer Advocates to purchase an extension on your license.  

  2. Select the appropriate Confluence license to expand its details
  3. In the 'info' note below your license on the right-hand side of the page, click the ' update your license key ' link to update the license from Pre 3.0 to Post 3.0 
  4. Copy the new license and visit the URL below.

    http://<confluence_base_url>/fixonly/fixlicense.action

    Replace <confluence_base_url> with the base URL for your Confluence instance

The prompts on this page will take you through using your new license.  You will then be required to restart Confluence to complete the fix.

最終更新日 2018 年 11 月 14 日

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