When standard log files are not enough to resolve an issue, more information is often the key. There are a number of third-party tools, as well as general website diagnostic tricks, that are employed by Atlassian support to help gather said information. Here you will find commonly used tools and tricks for diagnosing Confluence.

• How to capturing HTTP traffic using Wireshark or Fiddler
• How to Enable Garbage Collection (GC) Logging
• How to Enable Garbage Collection (GC) Logging for Synchrony process
• How to get a Java Heap Dump
• How to look at threads using Process Monitor in Windows
• Providing database dump with anonymized content