Confluence not accessible after apparent clean startup in the logs

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症状

Confluence seems to start normally in both the atlassian-confluence.log as well as catalina.out.  

When you connect to the server housing Confluence you see the following in the catalina.out

(warning) It is best to try to connect to the machine using it's IP 

org.apache.catalina.core.StandardHostValve custom
SEVERE: Exception Processing ErrorPage[errorCode=500, location=/500page.jsp]
java.lang.NullPointerException
	at org.apache.catalina.loader.WebappClassLoader.findResourceInternal(WebappClassLoader.java:2963)
	at org.apache.catalina.loader.WebappClassLoader.findClassInternal(WebappClassLoader.java:2753)
	at org.apache.catalina.loader.WebappClassLoader.findClass(WebappClassLoader.java:1159)
	at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1647)
	at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1526)
	at java.lang.ClassLoader.defineClass1(Native Method)
	at java.lang.ClassLoader.defineClassCond(Unknown Source)
	at java.lang.ClassLoader.defineClass(Unknown Source)
...
	at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
	at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
	at java.lang.Thread.run(Unknown Source)

診断

Run "netstat -an | grep LISTEN" command on the Confluence Server.  There appears to be nothing Listening on port 80 or 8090

Run "wget http://localhost:8090" see that we are returned the same 500 error we see in the catalina.out

Run sudo iptables -L.  Note that there are redirect rules in place.


原因

IP table redirects have ceased functioning as expected

ソリューション

  • Disable IP tables redirects with the following Command
    • iptables -F
  • Recreate your IP Tables following our document on how to perform this operation

最終更新日 2018 年 11 月 2 日

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