Certificate prompt received when attempting to edit an Office 2010 document in Confluence
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*Fisheye および Crucible は除く
問題
When attempting to Edit in Office or use the Edit Document feature in Confluence, the Office application opens along with a certificate prompt. Clicking OK on the certificate prompt opens a blank document.
環境
- Windows 7/10
- Office 2010
- SSL
- Firefox
Diagnostic Steps
- Resolution in Edit in Office or Edit Document feature opens a blank document in Microsoft Office has already been attempted.
原因
SSL is configured on the Confluence server. Confluence uses WebDAV to provide the Edit in Office functionality. WebDAV requires the client to send a certificate. If the client does not have a certificate, the server and the client can negotiate for other authentication mechanisms. See https://support.microsoft.com/en-us/kb/954809 for more details.
ソリューション
Import Confluence's certificate following Microsoft's KB: Import or export certificates and private keys.