Can't load the editor in Firefox when Confluence Data Center is running in an IPv6 environment
This Knowledge Base article was written specifically for the Atlassian Data Center platform. The contents of this article do not apply to Atlassian Server or Cloud applications.
問題
Users see a 'Can't load the editor' error in Firefox when attempting to edit a page, and Confluence Data Center 6.9 (or later) is running in an IPv6 environment.
原因
This problem is caused by a raw IPv6 address being used for the Synchrony URL in the Synchrony startup script, for example:
# URL that the browser uses to contact Synchrony
#SYNCHRONY_URL="http://[1234:dal:698:7d01:20ce:53f8:bcf0:ab1d]:8091/synchrony"
and in Confluence's bin/setenv
file.
#CATALINA_OPTS="-Dsynchrony.service.url=http://[1234:dal:698:7d01:20ce:53f8:bcf0:ab1c]:8091/synchrony/v1 ${CATALINA_OPTS}"
The examples above are for Linux, but the same applies in Windows environments.
回避策
To avoid this problem, you will need to specify the DNS hostname for Synchrony, instead of using the raw IPv6 address.
- Stop Confluence and Synchrony.
Edit the
start-synchrony.sh
/start-synchrony.bat
script, and specify the DNS hostname for Synchrony. Here's an example:Linux# URL that the browser uses to contact Synchrony SYNCHRONY_URL="http://confluence-ipv6.examplesite.com:8091/synchrony"
Windowsrem URL that the browser uses to contact Synchrony set SYNCHRONY_URL=http://confluence-ipv6.examplesite.com:8091/synchrony
Edit
<confluence-install-directory>/bin/setenv.sh
orsetenv.bat
and update thesynchrony.service.url
system property:LinuxCATALINA_OPTS="-Dsynchrony.service.url=http://confluence-ipv6.examplesite.com:8091/synchrony/v1 ${CATALINA_OPTS}"
Windowsset CATALINA_OPTS=http://confluence-ipv6.examplesite.com:8091/synchrony/v1 %CATALINA_OPTS%
- Restart Synchrony, then restart Confluence.