Adding an inline comment in Confluence throws a pop-up error "The editor didn't load properly. Please reload the page to try again"
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要約
This KB treats a generic error message while performing the action of adding an inline comment on a page in Confluence.
環境
This problem was identified in Confluence server and datacenter version 7. It could also affect other versions of Confluence.
You may see this issue with both or just one of the following apps installed:
- The app Advanced Roadmaps for Jira in Confluence version 1.2.0
- The app Google Drive & Docs for Confluence version 125
診断
If you're attempting to add an inline comment to a page and see the above error, check if you have one or more of the aforementioned apps installed.
The following error may appear in atlassian-confluence.log:
2021-01-12 09:46:40,098 ERROR [http-nio-6773-exec-7] [[Standalone].[localhost].[/c773].[file-server]] log Servlet.service() for servlet [file-server] threw exception
-- referer: http://localhost:6773/c773/display/TEST | url: /c773/s/d41d8cd98f00b204e9800998ecf8427e-CDN/5vfkxl/8502/98c8e43717c0ab2f2ac7cca8cdb7048d439e20e4/125/_/download/resources/com.bilith.lref.confluence-gdrive:autoconvert-resources/autoconvert.js | traceId: 9e3b93b7b93cf4d8 | userName: admin
java.lang.RuntimeException: Cannot read resource /js/autoconvert.js
at com.atlassian.plugin.webresource.impl.snapshot.Resource$1.writeTo(Resource.java:204)
at com.atlassian.plugin.webresource.transformer.CompileTimeTransformer$1.writeTo(CompileTimeTransformer.java:59)
at com.atlassian.plugin.webresource.impl.helpers.ResourceServingHelpers$8.writeTo(ResourceServingHelpers.java:465)
原因
This issue can be caused by one or more apps.
- Version 1.2.0 of the 'Advanced Roadmaps for Jira in Confluence' app has a bug that causes the above error when adding an inline comment. For further details please refer to the following bug report: CONFSERVER-60564 - Getting issue details... STATUS
- Version 125 of the Google Drive & Docs for Confluence app.
ソリューション
Depending on the app you have installed, update it to its fixed version:
- Update the 'Advanced Roadmaps for Jira in Confluence' app to at least version 1.2.1, which contains the fix for this problem.
- Update Google Drive & Docs for Confluence to the latest version available.