Cannot Access Site Admin Account

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アトラシアン コミュニティをご利用ください。

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プラットフォームについて: Cloud のみ - この記事は、 クラウド プラットフォームのアトラシアン製品にのみ適用されます。

問題

A team member in your company who was formerly the Site Administrator of a Cloud instance has left the company, leaving no other Site Administrators and the new administrator:

  • is unable to gain access to the account owned by the former site administrator or
  • is unable to either log in with his account, reset the password, request the username with the company email or 
  • is not receiving the email to reset the password for the account from the "Cannot Access Account" screen

原因

The previous admin left the company and there was no official hand over. 

ソリューション

  • If you are already a billing or technical contact, create a support ticket to Cloud technical support here.
  • If you are not yet a billing or technical contact, create a support ticket to the Customer Advocate support here.

最終更新日: 2016 年 2 月 19 日

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