Bitbucket Server を Jira に接続してユーザーを管理するのに失敗する
プラットフォームについて: Data Center - この記事は、Data Center プラットフォームのアトラシアン製品に適用されます。
このナレッジベース記事は製品の Data Center バージョン用に作成されています。Data Center 固有ではない機能の Data Center ナレッジベースは、製品のサーバー バージョンでも動作する可能性はありますが、テストは行われていません。サーバー*製品のサポートは 2024 年 2 月 15 日に終了しました。サーバー製品を利用している場合は、アトラシアンのサーバー製品のサポート終了のお知らせページにて移行オプションをご確認ください。
*Fisheye および Crucible は除く
問題
After testing the connectivity between Bitbucket Server and JIRA User Management, the connection fails in the UI and the following appears in the atlassian-bitbucket.log:
2014-01-23 13:16:51,800 ERROR [http-bio-7990-exec-1] build 796x7756x0 15rk9g2 192.168.2.135,127.0.0.1 "POST /plugins/servlet/embedded-crowd/configure/jira/ HTTP/1.1" c.a.c.e.a.ConfigurationController Configuration test failed for user directory: [ ACM Corporation JIRA], type: [ CROWD ]
com.atlassian.crowd.exception.runtime.OperationFailedException: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate
...
Caused by: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate
...2014-05-07 10:06:57,751 ERROR [scheduler_Worker-7] c.a.c.d.DbCachingDirectoryPoller Error occurred while refreshing the cache for directory [ 2097154 ].
com.atlassian.crowd.exception.OperationFailedException: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate
...
...原因
In order to be able to connect Bitbucket Server to JIRA User Management, you need to prepare JIRA and configure a specific user/password pair on it so that Bitbucket Server can get connected for User Management purposes. In this case, the password being sent on the connection request from Bitbucket Server to JIRA does not match what JIRA is expecting which causes the exception above to be thrown in Bitbucket Server logs.
This can also caused by the following bug (second stack trace): BSERV-4676 - Possible to save a JIRA User Directory with wrong Application name and/or Application password
Please refer to it in order to reproduce this use case.
ソリューション
- Please review the step "1. Set up JIRA to allow connections from Bitbucket Server" described in the Delegate user management to Jira document. Check that the username and password pair you created for Bitbucket Server is correct.
Making sure you remove/re-add JIRA as User management to your Bitbucket Server instance will help you troubleshoot if the user/password is incorrect wither in JIRA or Bitbucket Server.