Bitbucket Dashboard displays a 500 error and won't load after upgrade
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このナレッジベース記事は製品の Data Center バージョン用に作成されています。Data Center 固有ではない機能の Data Center ナレッジベースは、製品のサーバー バージョンでも動作する可能性はありますが、テストは行われていません。サーバー*製品のサポートは 2024 年 2 月 15 日に終了しました。サーバー製品を利用している場合は、アトラシアンのサーバー製品のサポート終了のお知らせページにて移行オプションをご確認ください。
*Fisheye および Crucible は除く
要約
Some users receive a 500 error when loading the dashboard post-upgrade.
環境
Bitbucket Server or Data Center versions 7.4.0 through 7.12.0.
診断
From atlassian-bitbucket-access.log: Failed dashboard request shows 500:
192.168.1.1 | https | i*1RHVCDBx703x109306x2 | - | 2021-04-26 11:43:03,515 | "GET /dashboard HTTP/1.1" | "https://bitbucket.example.com/dashboard" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36" | - | - | - | - | - | 1qnf5js |
192.168.1.1 | https | o*1RHVCDBx703x109306x2 | username | 2021-04-26 11:43:03,644 | "GET /dashboard HTTP/1.1" | "https://bitbucket.example.com/dashboard" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36" | 500 | 0 | 13221 | - | 129 | 1qnf5js |
From atlassian-bitbucket.log: Build status failure in thread stack when loading the dashboard resulting in a null pointer:
2021-04-26 15:25:28,737 ERROR [http-nio-7990-exec-53] username *1RK6XVCx925x340356x1 1x1xcj7 192.168.1.1 "GET /dashboard HTTP/1.1" c.a.s.i.w.HandlerExceptionResolverImpl null
java.lang.NullPointerException: null
at com.atlassian.bitbucket.internal.build.status.migration.MigrationBuildStatusDao.lambda$countByState$1(MigrationBuildStatusDao.java:103)
at java.util.HashMap.forEach(HashMap.java:1289)
at com.atlassian.bitbucket.internal.build.status.migration.MigrationBuildStatusDao.countByState(MigrationBuildStatusDao.java:101)
at com.atlassian.bitbucket.internal.build.status.DefaultBuildStatusService.getSummaries(DefaultBuildStatusService.java:178)
at com.atlassian.stash.internal.web.dashboard.DashboardController.lambda$renderDashboard$4(DashboardController.java:202)
at java.util.stream.Collectors.lambda$toMap$58(Collectors.java:1321)
at java.util.stream.ReduceOps$3ReducingSink.accept(ReduceOps.java:169)
at java.util.HashMap$EntrySpliterator.forEachRemaining(HashMap.java:1699)
at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:482)
at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:472)
at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)
at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:566)
at com.atlassian.stash.internal.web.dashboard.DashboardController.renderDashboard(DashboardController.java:202)
at com.atlassian.stash.internal.web.dashboard.DashboardController.dashboard(DashboardController.java:109)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
at com.atlassian.bitbucket.internal.ratelimit.servlet.filter.RateLimitFilter.doFilter(RateLimitFilter.java:75)
at com.atlassian.plugins.slack.analytics.SlackAnalyticsFilter.doFilter(SlackAnalyticsFilter.java:35)
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
at com.atlassian.stash.internal.web.auth.AuthorizationFailureInterceptor.doFilterInternal(AuthorizationFailureInterceptor.java:39)
at com.atlassian.stash.internal.spring.security.StashAuthenticationFilter.doFilter(StashAuthenticationFilter.java:85)
at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doInsideSpringSecurityChain(BeforeLoginPluginAuthenticationFilter.java:112)
at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doFilter(BeforeLoginPluginAuthenticationFilter.java:75)
at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:94)
at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:67)
at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
at com.atlassian.plugins.authentication.impl.basicauth.filter.DisableBasicAuthFilter.doFilter(DisableBasicAuthFilter.java:70)
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:94)
at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:67)
at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
at com.atlassian.plugin.connect.plugin.auth.oauth2.DefaultSalAuthenticationFilter.doFilter(DefaultSalAuthenticationFilter.java:69)
at com.atlassian.plugin.connect.plugin.auth.user.ThreeLeggedAuthFilter.doFilter(ThreeLeggedAuthFilter.java:109)
at com.atlassian.plugins.authentication.impl.basicauth.filter.DisableBasicAuthFilter.doFilter(DisableBasicAuthFilter.java:70)
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
at com.atlassian.analytics.client.filter.DefaultAnalyticsFilter.doFilter(DefaultAnalyticsFilter.java:26)
at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:33)
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doBeforeBeforeLoginFilters(BeforeLoginPluginAuthenticationFilter.java:90)
at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doFilter(BeforeLoginPluginAuthenticationFilter.java:73)
at com.atlassian.stash.internal.request.DefaultRequestManager.doAsRequest(DefaultRequestManager.java:84)
at com.atlassian.stash.internal.hazelcast.ConfigurableWebFilter.doFilter(ConfigurableWebFilter.java:38)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.lang.Thread.run(Thread.java:748)
... 326 frames trimmed
Check the bb_build_status table to see if it contains data by running the following query:
# Pulls count for the new database table
SELECT Count(*) from "bb_build_status"; The query returns no rows, proceed to Cause #3 below.
原因
#1 - Build status migration is not complete yet
This migration, depending on the size of your instance, can take as little as 10 minutes to complete or much longer on your first start post upgrade.
#2 - Bug in build status counting
If you are running a version of Bitbucket Server or Data Center between 7.4.0 and 7.12.0 (inclusive), you are encountering a bug in which a NullPointerException is thrown as Bitbucket attempts to count the build statuses while the build status migration executes. The bug is tracked as BSERV-12836 - Dashboard returns a 500 after upgrade to 7.4 or later.
#3 - Build status migration incomplete or never started
The build status migration could still be in progress or has never started. If the bb_build_status table is empty, then the process has never started and needs continued investigation. See Solution #3 below.
ソリューション
#1 - Build status migration is not complete
Let the process complete. It can generally take 10-30 minutes on an average size instance. If the issue persists, please continue to the next resolutions.
#2 - Bug in build status counting
This should eventually clear when the migration completes. This bug has been fixed in versions 7.6.7 and 7.13.0 of Bitbucket Server, so upgrading to one of those (or any later version) will resolve the problem.
#3 - Build status migration incomplete or never started
In rare circumstances, it is possible that the build status migration never executed. Please reach out to Atlassian Support to investigate this issue.