ユーザーの作成、編集、削除

In Jira applications, users can be managed manually or via an external user management system. This page helps you manage users manually and references external user management systems where required.

To log in and access a Jira application, a user must have application access. Users can obtain application access if they’re members of a group assigned to the app. Membership in these groups can be changed at any time on a per-user basis.

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はじめる前に

To manage users in Jira apps, you must have the Jira Administrator or System Jira Administrator global permission. For details, see Permissions overview.

To access user management settings in Jira, select Administration  (in the upper-right corner of the screen) > User management.

ユーザーを作成

There are several ways to create a user in Jira. Read on to learn which method is right for your team.

ユーザーを Jira Service Management プロジェクトに追加する場合、ユーザーの設定」を参照してください。

Create users manually in Jira

If you have a small team, you can create users directly in Jira.


Consider external user management (LDAP or Active Directory) if you have a lot of hands on deck. Maintaining permissions for individual user ID's can be messy if you have too many users, so there are other options for your large staff. See Create users automatically for more details. 

To create a user
  1. In the upper-right corner of the screen, select Administration User Management.
  2. In the User browser that opens, select Create User button (located in the upper-right corner of the screen).

  3. ユーザー名パスワード氏名メール アドレスを入力します。

  4. Optionally, select the Send Notification Email checkbox to send the user an email containing:

    • their username

    • a 24-hour valid link from which they can set a password

  5. If you have more than one Jira application installed, you will need to select the Jira application you want to give the user access to.

  6. Select Create another if you want to create more users.

  7. Select Create user to save your changes.

After the user is created, you'll be brought to the User browser where you can view the user information and perform additional functions such as edit details, edit groups or properties, and delete the user.

Invite users to Jira via email

You can invite users to Jira through email. When they accept the invitation, they will be given access to the applications set as default

メールを使用してユーザーを招待するには、Jira の SMTP メール サーバーが通知を送信できるように構成されている必要があります。

To invite a user via email
  1. In the upper-right corner of the screen, select Administration User Management.
  2. In the User browser that opens, select Invite Users button (located in the upper-right corner of the screen).
  3. Enter the email addresses of the users that you want to invite. To add multiple users, separate their email addresses with a comma.
    Note: You cannot invite users by sending an invitation to a distribution list.

  4. Select the Send button to send the invitations. Consider the following:

    • 各招待は、送信先のメール アドレスからユーザーを作成するためにのみ使用でき、1 回だけ使用できます。

    • 各招待は送信日から 7 日間が経過すると失効します。

    • Your user license count will not be affected until users accept the invitation and their accounts are created.

Create users automatically

メール ハンドラの使用、内部ディレクトリへの接続、またはパブリック サインアップの有効化

There are a few other ways to create a user in Jira. The following methods are more specialized and can fill a specific need of your team. 

その他

Automatically create a user via a mail handler

You can use a mail handler to allow Jira applications to create issues or comments via received email. The handler can also be configured to create new users based on the sender's email address.

This method can be used from time to time if you want Jira to create new user accounts from any received email messages whose From: field contains an address that does not match one associated with an existing Jira user account. This allows the creator of the email message to be notified of subsequent updates to the issue.

See Creating issues and comments from email for detailed information.

LDAP 認証による内部ディレクトリへの接続

Jira アプリケーションを LDAP ディレクトリに接続して、認証を委任できます。つまり、Jira には LDAP を認証にのみ使用する内部ディレクトリができます。ニーズに合わせてアプリケーション内でユーザーやグループ設定を行い、企業の LDAP ディレクトリに対してユーザーのパスワードをチェックする場合はこのオプションを選択します。また、このオプションは、LDAP から多数のグループをダウンロードした結果発生する、パフォーマンスの問題を回避するのにも役立ちます。

See Connecting to an internal directory with LDAP authentication for more information on configuration.

パブリック サインアップを有効にする

For some organizations using Jira Service Management, it's appropriate to allow users to create their own accounts without needing a Jira admin. This is a good way to empower users without using up all of your Jira Service Management licenses. However, this can raise some security concerns.

See Enabling public signup and CAPTCHA for more information about enabling public sign up and CAPTCHA.

新しいユーザー用の既定のアプリケーションを選択する

If you have more than one Jira application, it's possible to select which applications new users will automatically be assigned to. If you manually create a user, the applications you select as defaults will be preselected. However, it's possible to change this while creating the user. If you allow users to sign up via email, via public signup, or an email handler, they will be given access to the applications you select.

既定のアプリケーションを設定するには
  1. In the upper-right corner of the screen, select Administration User Management.
  2. On the left-side navigation panel, select Application access.

  3. Select Set defaults for new users.

  4. Choose one or more applications that you want to set as default and select Set defaults.

これで、新しいユーザーの作成時に使用する既定アプリケーションが設定されました。これらのユーザーは、選択したアプリケーションの既定グループに割り当てられます。

ユーザーの編集

Modifying user information, such as name, email, address, and password, is easy with the Jira internal directory. If you are using an external authentication method such as LDAP or Active Directory, you'll have to make changes in that system rather than in Jira. See Create users automatically for more information. 

ユーザー名、氏名、メール アドレスの編集

If you're using the Jira internal directory to manage users, you can modify these three attributes together, in a few simple clicks. 

When updating a username, note that Jira cannot update external usernames  for example, users that are coming from an LDAP server or Crowd instance. However, Jira can update Jira users stored in an "Internal Directory with LDAP Authentication."

To update user information
  1. In the upper-right corner of the screen, select Administration User Management.
  2. Find the user in the user list by using the filter form at the top of the page.

  3. Select the Full name of a user you want to edit.

  4. Navigate to the Actions menu and select Set Password.

  5. Enter and confirm the new password, and then select the Update button to save your changes.

パスワードの変更

Jira admins can change user passwords directly in Jira when using the internal directory. A password cannot be changed if users are managed from an LDAP server or Crowd instance.

To update a password
  1. In the upper-right corner of the screen, select Administration User Management.
  2. ページの一番上にあるフィルターを使用してユーザー一覧からユーザーを探します。
  3. ユーザー名をクリックします。
  4. [アクション] > [パスワードの設定] を選択します。
  5. Enter and confirm the new password, and click the Update button to finish.

ユーザーにプロパティを追加する

A Property is an extra piece of information about a user that you can store in Jira. A Property consists of a Key of your choice, like "phone number" or "location", plus a corresponding Value (eg. "987 654 3210", "level three"). User Properties do not have an effect in the project apart from adding additional information about the user. Apps, however, can frequently use this data. 

To add a property
  1. In the upper-right corner of the screen, select Administration User Management.
  2. ページの一番上にあるフィルターを使用してユーザー一覧からユーザーを探します。
  3. Select the Full name of a user you want to edit.

  4. Select Actions > Edit Properties. The Edit User Properties screen will be displayed.

  5. Enter the new Key and its Value, then select the Add button to finish.

ユーザーの非アクティブ化

Have a user that no longer needs access to Jira? Rather than deleting a user, we recommend that you deactivate their account. Deactivating a user's account will prevent it from being used, but it will preserve that user's history of activity. You can also anonymize a user, which can be useful if somebody requests to have their personal data erased.

ユーザーの非アクティブ化

Jira administrators can deactivate a Jira user, which disables that user's access to Jira. This avoids the need for a Jira admin to delete the user's account from the system. 

This feature is useful when a Jira user leaves the organization or changes departments because their Jira activity history is preserved in the system. If a user with a deactivated Jira account needs access again at some point in the future, their Jira user account can be easily reactivated.

To deactivate a user
  1. In the upper-right corner of the screen, select Administration User Management.
  2. In the user list, find the user that you want to deactivate

  3. In the Actions menu select Edit Details

  4. Deselect the Active checkbox.

  5. [更新] をクリックして、変更を確認します。

  6. The user will now appear in the user list with a strikethrough their username and full name, and the text (inactive).

注意

  • プロジェクトまたはコンポーネント リードを非アクティブ化するには、まず関連するプロジェクトまたはコンポーネントに他のユーザーをリードとして割り当てます。これらの役割を置き換える前にユーザーを削除することはできません。他のユーザーを割り当てることを依頼するエラー メッセージが表示されます。
  • 外部の Atlassian Crowd ユーザー ディレクトリを使用するように Jira インスタンスが設定されている場合、Crowd で非アクティブ化されたユーザーは Jira で非アクティブ化されます。

  • 外部の Microsoft Active Directory または LDAP ベースのユーザー ディレクトリで設定して非アクティブ/無効化されたユーザーを、Jira は非アクティブ化しません。ただし「委任 LDAP 認証」によって Jira ユーザーが設定されている場合を除きます。 

  • You can activate a deactivated users by following the same steps from the preceding instruction. 

When you deactivate a user, they: 

  • Jira にサインインできなくなります。
  • Jira ユーザーのライセンス制限にカウントされません。
  • 課題が作成または編集されたときに、課題を割り当てたり、課題のウォッチャーとして追加したりすることはできません。ただし、次の点にご注意ください。
    • A user who was assigned, was watching, or had reported any issues in Jira before their account is deactivated, will still appear as the respective assignee, watcher, or reporter of those issues. This situation remains until another user is specified as the assignee or reporter, the deactivated user is removed as a watcher, or the account is reactivated.
    • アカウントが非アクティブ化される前に Jira で課題に投票したユーザーは、引き続き課題の投票者として表示されます。
  • Jira ユーザー インターフェイスでは、名前の後に「(非アクティブ)」のフラグが付いて引き続き表示されます。
  • 引き続き、Jira 検索クエリで課題をフィルタリングするために使用できます。
  • Will not receive any email notifications from Jira, even if they continue to remain the assignee, reporter, or watcher of issues.

ユーザーの削除

We recommend deactivating a user instead of deleting one. Check the previous section for more information.

If you do want to delete a user, you need to keep a few things in mind:

  • You can't delete a user from within Jira if you're using External User Management. However, you can deactivate the user.

  • You cannot delete a user from Jira if they’ve reported any issue, commented on any issue, or been assigned to any issue.

  • ユーザーを削除すると、ユーザーのフィルターとダッシュボードは、他のユーザーと共有されているかどうかにかかわらず、削除されます。

  • 削除しようとしているユーザーが報告したすべての課題や、そのユーザーに割り当てられたすべての課題は、課題ナビゲーターの個々の課題の一覧にそれぞれハイパーリンクされます。 

To delete a user
  1. In the upper-right corner of the screen, select Administration User Management.
  2. In the user list, find the user that you want to delete. You can also use the filter form at the top of the page.
  3. In the Actions  column select Delete user. Jira will check if the selected user has reported any issue, commented on any issue, been assigned to any issue, etc. The relation between the user and other parts of the system may prevent the deletion of the user.

  4. Take any actions required to disassociate the user with Jira. The error message will give you exact instructions. They may include:

    • 該当ユーザーに割り当てられている全ての課題を他のユーザーに割り当てる。

    • Bulk editing the issues created by the user and changing the Reporter to another active user. If the user you’re deleting created any issues that are closed now and that you don’t want to reopen, you’ll need to allow editing of closed issues.

    • Changing the owner of shared dashboards owned by the user you’re deleting. For more details, see Managing dashboards.

    • 該当ユーザーがリードであるプロジェクトのプロジェクト リードを変更する。
  5. If there are no issues assigned to, commented by, or reported by the user, the confirmation screen will display a Delete button. Select the button to delete the user.

Anonymyzing users

ユーザーの匿名化によって、実在の人物として特定可能なデータを非表示または削除できます。ユーザー名や氏名などのユーザーの個人データは、特定できないエイリアスに変更されます。

You can also anonymize a user when they request to erase their personal data from the system.

To anonymize a user
  1. In the upper-right corner of the screen, select Administration User Management.
  2. In the user list, find the user that you want to anonymize. You can also use the filter form at the top of the page.

  3. In the Actions ... column select Anonymize user. You'll be redirected to a page with details.

詳細は「ユーザーを匿名化」をご確認ください。

最終更新日 2022 年 6 月 22 日

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