Advanced Roadmaps plan fails to be created with the error "Your plan contains more than 100 projects"
プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。
サーバー*製品のサポートは 2024 年 2 月 15 日に終了しました。サーバー製品を利用している場合は、アトラシアンのサーバー製品のサポート終了のお知らせページにて移行オプションをご確認ください。
*Fisheye および Crucible は除く
要約
When attempting to create an Advanced Roadmap plan in a Jira Server / Data Center environment, users may encounter the error message below:
Your plan contains more than 100 projects. Remove issue sources or use the section below to refine your plan.
環境
Jira Server / Data Center 8.20.0 以降のバージョン
診断
Users report encountering an error message during the Advanced Roadmap plan creation process. The error suggests a limitation on the number of projects, but investigation indicates that REST API requests are being blocked, resulting in this misleading error message.
The issue can be diagnosed by checking the points blow:
- Open the Developer tools in the web browser and check the Network tab. Note that the browser's network tab shows an HTTP 403 Forbidden response for requests to /rest/jpo/1.0/plan/setup/projects:
- Check the Tomcat Access logs and verify that these requests were not reaching the Jira application, suggesting that they are being blocked before they reached the Jira server.
原因
The error is caused by the WAF or network infrastructure blocking REST API requests to /rest/jpo/1.0/plan/setup/projects. This blockage leads to Jira not receiving necessary data and, instead of identifying the blockage, it defaults to displaying an error related to project limits within plans.
The fact that the error thrown in the UI is misleading and makes the user believe that it is caused by a project limit (rather than a Firewall issue) is documented in the bug report JSWSERVER-25386.
ソリューション
To resolve the issue, the blockage on the /rest/jpo/1.0/plan/setup/projects endpoint must be removed.