Error explanations

We are working hard to minimize the occurrence of errors in ProForma. If you have encountered an error, this page will assist you in getting a quick resolution. Note that ProForma also includes dynamic error tracking which logs exactly when errors occur.

Error 400: Client Error

There was an error coming from the user interface. Please refresh your browser and try the operation again. Submit a support request if the problem persists.

Error 401: User is Not Logged In 

The user is not logged into Jira. Log into Jira and try the operation again.

Error 401: Unauthorized 

Creating and editing ProForma forms requires Project Administrator permissions.

A user must have Create Issues permissions to use ProForma forms to create issues or requests.

Error 401: JWT Parsing Error

This error occurs when ProForma is unable to verify your Jira connection (current session) and can usually be resolved by refreshing your browser.

Error 401: JWT Signature  Error

This error occurs when ProForma is unable to verify your Jira connection (current session) and can usually be resolved by refreshing your browser.

Error 401: JWT Verification Error

This error occurs when ProForma is unable to verify your Jira connection (current session) and can usually be resolved by refreshing your browser.

Error 401: Module Access Error

The user does not have permission to access this operation. Check your permissions and try the operation again. Submit a support request if the problem persists.

Error 402: Product is Unlicensed  

To confirm whether or not you have a valid license, navigate to the Manage add-ons administration page; click on ProForma and check that the License Status says 'Valid'.

If the license is not valid, then you will need to enter the license key which will be provided when you sign up for ProForma on the Atlassian Marketplace.

Error 403: Forbidden

The user does not have permission to perform this operation. The same permissions that apply to Jira issues also apply to ProForma. For example, if a user has permission to view an issue, but not edit it, then the user may view a ProForma form, but not edit or submit it. 

Creating forms in ProForma requires Project Administration permission.

If you are using Jira Service Management, then no permission is required for users to submit forms via the customer portal.

Error 404: Not Found 

The item requested could not be found. Try the operation again and submit a support request if the problem persists.

Error 408: Timeout

The operation took to long to complete. We recommend saving and/or submitting frequently to avoid lost work do to timeout errors.

Error 500: Generic Server Error 

Something went wrong on the server. Try the operation again and submit a support request if the problem persists.