症状

After restoring a backup or updating the JIRA license to a higher tier, the error below is displayed while navigating on JIRA or updating issues:

Although the error is displayed, the actions are completed successfully.

Either of the following errors appear in the atlassian-jira.log:

1. zephyr.license.eval.expired Errors:

   2014-07-30 08:19:35,175 http-bio-8080-exec-17 FATAL username 499x73x1 1esa3lc 172.21.60.194,172.21.60.119 /secure/Dashboard.jspa [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
   2014-07-30 08:19:47,503 http-bio-8080-exec-14 FATAL username 499x151x1 1esa3lc 172.21.60.194,172.21.60.119 /issues/ [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired

2. Incompatible User Limit Errors:

   2014-08-14 15:53:07,419 http-bio-443-exec-15 FATAL username 953x8590x1 18funes 124.148.137.162 /browse/DEMO [thed.zephyr.util.JiraUtil] Invalid license The Zephyr user limit (10) is incompatible with the JIRA user limit (25) <br/> The Zephyr user limit must be equal or greater than the JIRA user limit.
   2014-08-14 15:53:11,901 http-bio-443-exec-7 FATAL username 953x8597x1 18funes 124.148.137.162 /secure/BrowseProjects.jspa [thed.zephyr.util.JiraUtil] Invalid license The Zephyr user limit (10) is incompatible with the JIRA user limit (25) <br/> The Zephyr user limit must be equal or greater than the JIRA user limit.

原因

The errors 1 and 2 above are logged due to either of the causes below, respectively:

1. The Zephyr license has expired and the plugin is enabled.

2. The Zephyr license user limit is incompatible with the JIRA license user limit.

ソリューション

Any of the options below can be followed to address this error:

• Disable the plugin in case it is not being used anymore.

• Request a new evaluation license at https://my.atlassian.com/ if the plugin is still being evaluated.
• Purchase a commercial license or upgrade to a license in the same user-tier as the JIRA license at the Atlassian Marketplace page for the plugin (direct link: Zephyr for JIRA).