Users receive a 'Forbidden - You do not have the permission to make this request.' error message
After restoring a backup or updating the JIRA license to a higher tier, the error below is displayed while navigating on JIRA or updating issues:
Although the error is displayed, the actions are completed successfully.
Either of the following errors appear in the
2014-07-30 08:19:35,175 http-bio-8080-exec-17 FATAL username 499x73x1 1esa3lc 172.21.60.194,172.21.60.119 /secure/Dashboard.jspa [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired 2014-07-30 08:19:47,503 http-bio-8080-exec-14 FATAL username 499x151x1 1esa3lc 172.21.60.194,172.21.60.119 /issues/ [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
Incompatible User Limit Errors:
2014-08-14 15:53:07,419 http-bio-443-exec-15 FATAL username 953x8590x1 18funes 22.214.171.124 /browse/DEMO [thed.zephyr.util.JiraUtil] Invalid license The Zephyr user limit (10) is incompatible with the JIRA user limit (25) <br/> The Zephyr user limit must be equal or greater than the JIRA user limit. 2014-08-14 15:53:11,901 http-bio-443-exec-7 FATAL username 953x8597x1 18funes 126.96.36.199 /secure/BrowseProjects.jspa [thed.zephyr.util.JiraUtil] Invalid license The Zephyr user limit (10) is incompatible with the JIRA user limit (25) <br/> The Zephyr user limit must be equal or greater than the JIRA user limit.
The errors 1 and 2 above are logged due to either of the causes below, respectively:
The Zephyr license has expired and the plugin is enabled.
- The Zephyr license user limit is incompatible with the JIRA license user limit.
Any of the options below can be followed to address this error:
Disable the plugin in case it is not being used anymore.
- Request a new evaluation license at https://my.atlassian.com/ if the plugin is still being evaluated.
- Purchase a commercial license or upgrade to a license in the same user-tier as the JIRA license at the Atlassian Marketplace page for the plugin (direct link: Zephyr for JIRA).
For more information about how to update a plugin license, please refer to the Update license for a 3rd party app in Jira server document.