Unable to send email after using Support Tools
症状
症状 1
After using Support Tools Plugin to send a support request, the mail queue will stop functioning and email cannot be sent out anymore.
atlassian-jira.log に次のエラーが返される。
2012-04-23 12:19:39,667 http-8080-2 WARN admin 739x38947x1 14n0wy5 127.0.0.1 /plugins/servlet/stp/view/create-support-request/execute [support.tools.salext.WildcardApplicationFileBundle] The file /opt/atlassian/jira/logs/manager.2011-08-02.log does not contain any data, and was skipped.
2012-04-23 12:19:39,667 http-8080-2 WARN admin 739x38947x1 14n0wy5 127.0.0.1 /plugins/servlet/stp/view/create-support-request/execute [support.tools.salext.WildcardApplicationFileBundle] The file /opt/atlassian/jira/logs/manager.2011-08-05.log does not contain any data, and was skipped.
2012-04-23 12:19:43,122 http-8080-2 ERROR [500ErrorPage.jsp] Exception caught in 500 page null
java.lang.AbstractMethodError
at java.util.PriorityQueue.siftUpComparable(Unknown Source)
at java.util.PriorityQueue.siftUp(Unknown Source)
at java.util.PriorityQueue.offer(Unknown Source)
at java.util.concurrent.PriorityBlockingQueue.offer(Unknown Source)
at java.util.concurrent.PriorityBlockingQueue.add(Unknown Source)
at com.atlassian.mail.queue.MailQueueImpl.addItem(MailQueueImpl.java:105)
at com.atlassian.support.tools.salext.mail.JiraMailUtility.queueEmail(JiraMailUtility.java:27)
at com.atlassian.support.tools.salext.mail.AbstractMailUtility.sendMail(AbstractMailUtility.java:29)
at com.atlassian.support.tools.request.CreateSupportRequestAction.execute(CreateSupportRequestAction.java:151)
at com.atlassian.support.tools.SupportToolsViewServlet.displayResults(SupportToolsViewServlet.java:244)
at com.atlassian.support.tools.SupportToolsViewServlet.doPost(SupportToolsViewServlet.java:96)
...
2012-04-23 12:19:55,024 QuartzWorker-0 ERROR ServiceRunner Mail Queue Service [atlassian.jira.service.ServiceRunner] An error occured while trying to run service 'Mail Queue Service'. null
java.lang.NullPointerException
at java.util.PriorityQueue.siftDownComparable(Unknown Source)
at java.util.PriorityQueue.siftDown(Unknown Source)
at java.util.PriorityQueue.poll(Unknown Source)
at java.util.concurrent.PriorityBlockingQueue.poll(Unknown Source)
at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:60)
at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:23)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:60)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:47)症状 2
When attempting to create support request from the JIRA instance, an "Error retrieving results" occurs: Internal Server Error
原因
This is caused by a known bug within the Support Tools Plugin, as tracked within STP-138.
回避策
- Disable Support Tools plugin
- Jira を再起動します。
ソリューション
- Upgrade the Support Tools Plugin to the latest version, as this bug was fixed in 3.0.9.
- Jira を再起動します。
As the mail queue is stored within JIRA's memory, any restart of the application will unfortunately lose that queue. Please keep this in mind that restarting JIRA will lose this queue. We have a new feature to persist the queue, as in JRA-4665 - Getting issue details... STATUS
最終更新日 2018 年 11 月 14 日
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