Unable to connect to the mail server due to Google 2-Step Verification

お困りですか?

アトラシアン コミュニティをご利用ください。

コミュニティに質問

症状

When trying to setup Jira Service Management mail handler, the following appears in the atlassian-jira.log:

2014-10-08 12:35:57,763 http-bio-8080-exec-22 ERROR user 755x8272x1 1mpdtre xxx.xxx.xxx.xxx /rest/servicedesk/1/servicedesk/TASK/incomingemail/validateemailforcreation [servicedesk.squalor.email.MailServerVerifier] Unable to connect to the server at imap.gmail.com due to the following exception: Unfortunately Jira Service Management couldn't connect to the mail server. Here is what the mail server said: "Invalid credentials xxxxxxxx"
2014-10-08 21:48:02,953 http-bio-8080-exec-10 ERROR user 1308x9993x1 cza7uz xxx.xxx.xxx.xxx /rest/servicedesk/1/servicedesk/TASK/incomingemail/validateemailforcreation [servicedesk.squalor.email.MailServerVerifier] Unable to connect to the server at imap.gmail.com due to the following exception: Unfortunately Jira Service Management couldn't connect to the mail server. Here is what the mail server said: "[ALERT] Please log in via your web browser: http://support.google.com/mail/accounts/bin/answer.py?answer=78754 (Failure)"
2014-10-09 08:50:05,495 http-bio-8080-exec-19 ERROR user 530x10417x1 1lqv8al xxx.xxx.xxx.xxx /rest/servicedesk/1/servicedesk/TASK/incomingemail/validateemailforcreation [servicedesk.squalor.email.MailServerVerifier] Unable to connect to the server at imap.gmail.com due to the following exception: Unfortunately Jira Service Management couldn't connect to the mail server. Here is what the mail server said: "[AUTHENTICATIONFAILED] Invalid credentials (Failure)"
2014-10-09 08:50:21,197 http-bio-8080-exec-7 ERROR user 530x10420x1 1lqv8al xxx.xxx.xxx.xxx /rest/servicedesk/1/servicedesk/TASK/incomingemail/validateemailforcreation [servicedesk.squalor.email.MailServerVerifier] Unable to connect to the server at imap.gmail.com due to the following exception: Unfortunately Jira Service Management couldn't connect to the mail server. Here is what the mail server said: "Connection dropped by server?"

原因

Google 2-Step Verification has been setup into the mail

回避策

最終更新日 2020 年 11 月 23 日

この内容はお役に立ちましたか?

はい
いいえ
この記事についてのフィードバックを送信する
Powered by Confluence and Scroll Viewport.