要約

You may notice a 3 to 10 minutes wait when receiving email notifications from when an event occurred in Jira due to email batching.

環境

Jira Cloud

診断

From 3 to 10 min wait when receiving JIRA Cloud email notifications.

原因

In order to reduce the number of emails you receive, Jira Cloud will batch several updates into a single email, instead of sending individual emails for each update.

For the same recipient and issue, the batch window uses an idle time and a max window time to determine when the email notification will be sent.

After a change to the issue is made, Jira waits for 3 minutes (idle time), listening for additional changes to the issue. If none are received, Jira sends a notification for the change. If an additional change is made before the idle time lapses, Jira resets the 3-minute idle time and listens for additional changes. The process repeats until the 3-minute idle time lapses or a maximum window time (10 minutes) is reached.

The most noticeable impact to users will be:

• A short wait in receiving emails (between 3 and 10 minutes)

• Lower volume of emails received, as events are grouped together (approximately 30% on average)

Note that there are some exceptions when email notifications are not batched:

• Critical updates

• Emails that use plain text formatting. Learn more about selecting the email format of Jira notifications