Missing Project Roles
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*Fisheye および Crucible は除く
問題
Unable to configure the project roles under
JIRA Administration > Projects > Select Project > Roles- The preconfigured roles and even the default project roles are missing
The following appears in the atlassian-jira.log. Some system plugins are unable to start
2 plugins failed to load during JIRA startup.
'com.atlassian.jira.plugins.inline-create.jira-inline-issue-create-plugin' - 'jira-inline-issue-create-plugin' failed to load.
Cannot start plugin: com.atlassian.jira.plugins.inline-create.jira-inline-issue-create-plugin
Unresolved constraint in bundle com.atlassian.jira.plugins.inline-create.jira-inline-issue-create-plugin [75]: Unable to resolve 75.0: missing requirement [75.0] package; (&(package=com.fasterxml.jackson.module.scala2_10)(version>=0.5.0)) [caused by: Unable to resolve 137.0: missing requirement [137.0] package; (&(package=scala.annotation)(version>=2.10.3)(!(version>=2.11.0)))]
It was loaded from C:\Program Files (x86)\Atlassian\JIRA\atlassian-jira\WEB-INF\atlassian-bundled-plugins\jira-inline-issue-create-plugin-0.3.5.jar
'com.atlassian.scala.plugins.jackson-module-scala-2.10-provider-plugin' - 'jackson-module-scala-2.10-provider' failed to load.
Cannot start plugin: com.atlassian.scala.plugins.jackson-module-scala-2.10-provider-plugin
Unresolved constraint in bundle com.atlassian.scala.plugins.jackson-module-scala-2.10-provider-plugin [137]: Unable to resolve 137.0: missing requirement [137.0] package; (&(package=scala.annotation)(version>=2.10.3)(!(version>=2.11.0)))
It was loaded from C:\Program Files (x86)\Atlassian\JIRA\atlassian-jira\WEB-INF\atlassian-bundled-plugins\jackson-module-scala-2.10-provider-plugin-0.5.jar診断
Diagnostic Steps
- Project roles have been configure previously at
JIRA Administration > System > Roles admin.project.role.noneis the only thing visible on the project roles under project configuration- No default roles is visible
原因
We were unable to pinpoint the exact root cause for this problem.
It might have been caused by inconsistencies in the system plugin cache but we were unable to reproduce the problem on Support side.
ソリューション
- Shut down your JIRA
- Clear your cache. To do this, first access your JIRA installation directory.
- There, access the 'Work' folder. Delete the contents of the folder. DO NOT DELETE THE WORK FOLDER. Only delete the contents.
- Clear your plugin cache. To do this, access your JIRA Home folder. There, access the 'Plugins' folder. Delete the '.osgi-plugins' and the '.bundled-plugins' folders (hidden folders). Not to worry, these 2 folders will be rebuilt when JIRA starts
- Startup your JIRA and check to see if the problem persists
Last modified on Mar 30, 2016
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