JSM - Knowledge Base Categories
プラットフォームについて: Cloud のみ - この記事は、 クラウド プラットフォームのアトラシアン製品にのみ適用されます。
要約
These categories can be added to the customer portal so your customers can easily find and access articles in them BEFORE having to raise a request.
ソリューション
To categorize a knowledge base article:
From your service project, go to Knowledge base.
Select the category you want to add the article to.
If you want to create a new category, select New category in the sidebar. Enter a name and description for the category and select Create.
To edit a category name, select the category and then hover over the name of the category on the right.
Select Add article.
Select the plus icon + next to each article you want to add to the category.
Select Back to category. The articles you have added to the category are displayed in the category.
Here is how it looks if you have defined categories (in this example: Knowledge Base, Server help, Cloud help):
If you don't have defined categories, customers go straight to raising requests:
