JIRA throws Incompatible with product license when updating license

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This Knowledge Base article was written specifically for the Atlassian Server platform and may be self applied.

問題

Add-on is disabled after updating either your JIRA license or Add-on license.

  • As an example of what you'll see when going to Manage Add-ons in JIRA:

    Installed version: 7.5.3
    Add-on key: is.origo.jira.tempo-plugin
    License details: 10-user starter license, Enterprise, expires 2016.08.05
    License status: Incompatible with product license (wrong type)
    License SEN: SEN-XXXXXXXX

    (info) At this point, this has only been verified to happen when using a plugin by Tempo

     

  •  Tempo Timesheets for JIRA

     

    Installed version: 7.5.3
    Add-on key: is.origo.jira.tempo-plugin
    License details: 10-user starter license, Enterprise, expires 2016.08.05
    License status: Incompatible with product license (wrong type)
    License SEN: SEN-XXXXXXXX

診断

  • The user license tier applied to JIRA does not match the user license tier in one or more of Add-ons.
    • You'll notice the message "Incompatible with product license (wrong type)"

原因

  • The license tiers are incompatible.


回避策

  • Use an evaluation license in JIRA as a temporary solution until you get the licenses to match.

ソリューション

 

または

最終更新日: 2016 年 2 月 26 日

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