Jira stops processing incoming mail with MessageRemovedException errors in logs


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Mail-based issue creation and/or adding comments to existing issues is failing. This may be occurring intermittently or entirely and may not correspond with any changes to the email server or IMAP/POP inbound email settings within JIRA.

The following errors appear in the catalina.out and/or atlassian-jira-incoming-mail.log:

IMAP Errors


2014-12-17 12:02:42,663 atlassian-scheduler-quartz1.clustered_Worker-4 ERROR ServiceRunner    SysOps Reply [atlassian.mail.incoming.mailfetcherservice] SysOps Reply[10121]: Exception: null
    at com.sun.mail.imap.IMAPMessage.forceCheckExpunged(IMAPMessage.java:224)
    at com.sun.mail.imap.IMAPMessage.loadEnvelope(IMAPMessage.java:1258)
    at com.sun.mail.imap.IMAPMessage.getSubject(IMAPMessage.java:335)
    at com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:52)

コネクション タイムアウト

javax.mail.MessagingException: * BYE JavaMail Exception: java.net.SocketTimeoutException: Read timed out;
  nested exception is:
    com.sun.mail.iap.ConnectionException: * BYE JavaMail Exception: java.net.SocketTimeoutException: Read timed out
    at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:961)

POP Errors


java.io.IOException: javax.mail.MessageRemovedException: can't retrieve message #1 in POP3Message.writeTo
	at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:201)
	at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:149)

コネクション タイムアウト

javax.mail.AuthenticationFailedException: Read timed out
	at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:208)
	at javax.mail.Service.connect(Service.java:295)


Contention is occurring while JIRA's mail handler is processing emails. This may happen because of:

  1. Multiple instances of JIRA processing incoming email from the same email inbox. This is most commonly seen when establishing a staging server environment for JIRA and similar circumstances.
  2. Multiple mail handlers have been configured to pull email from the same email inbox/folder.


原因 1

Disable inbound email processing for all but one instance of JIRA connected to the same email inbox:

Remove account through JIRA administration...

From Configuring JIRA to Receive Email from a POP or IMAP Mail Server:

  1. Log in as a user with the JIRA Administrators global permission
  2. Navigate to Administration >> System >> Mail >> Incoming Mail (from the left sidebar)
  3. Click Delete to remove unwanted POP / IMAP servers and/or Mail Handlers


Disable notifications through start-up scripts...

From Disabling email sending/receiving, un-comment the DISABLE_NOTIFICATIONS=" -Datlassian.mail.senddisabled=true -Datlassian.mail.fetchdisabled=true -Datlassian.mail.popdisabled=true" line from your /bin/setenv.bat file (/bin/setenv.sh if you are not using Windows) and then running startup.

原因 2

Configure JIRA's mail handlers to process email from separate email inboxes or folders, as described in Creating Issues and Comments from Email to prevent contention.

(info) Creating filters within your email inbox to automatically split inbound email to different folders may be helpful here. See Using Filters - Gmail for more information on this process within Gmail, as example.

Last modified on Mar 21, 2024


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