Jira Created Issue From E-mail Has No Description

お困りですか?

アトラシアン コミュニティをご利用ください。

コミュニティに質問

問題

When creating issue by e-mail handler, issues that are created have no description.

The following errors can be seen in the logs:

2015-05-25 15:57:37,842 QuartzScheduler_Worker-1 ERROR ServiceRunner    hxztest [atlassian.jira.mail.MailThreadManagerImpl] Unable to parse incoming In-Reply-To header <JIRA.20509.1096924742000@Atlassian.JIRA>
2015-05-25 00:23:02,756 QuartzScheduler_Worker-2 INFO "Mail Handler Name" [com.atlassian.mail.MailUtils] Exception getting the content type of message - probably not of type 'String': javax.mail.util.SharedByteArrayInputStream cannot be cast to java.lang.String

原因

If the email encoding is as below, it explains why no content appears. This won't work with Atlassian default handler as the content is not in clear text.

Content-Type: application/ms-tnef; name="winmail.dat"
Or
Content-Type: text/plain; charset="US-ASCII"

ソリューション

  • Change the Email encoding to any clear text encoding.
  • You can handle this type of encoding Content-Type: application/ms-tnef; name="winmail.dat" with JEMh Plug in

最終更新日: 2016 年 2 月 26 日

この内容はお役に立ちましたか?

はい
いいえ
この記事についてのフィードバックを送信する

このセクションの項目

Powered by Confluence and Scroll Viewport.