要約

Currently, when raising a request through the JSM Widget, if the user is a member of a customer organization, it won't be possible to share the ticket with their Org because the Widget doesn't have the option "Share with."

This is a workaround for the feature request: JSDCLOUD-6110 - Getting issue details... STATUS

ソリューション

You can create an Automation Rule to verify every new ticket created if it was raised by the "Jira Service Management Widget" user and get the organization for the reporter.

1. Create an automation rule by following the steps in the  Create and edit Jira automation rules  documentation.
2. For the trigger, select "Issue Created".
3. Add a new condition, select "User condition", then configure it as below:
   1. User:  User who triggered the event
   2. Check to perform:  is
   3. Criteria:  Jira Service Management Widget   (user)
      
      
4. Add a new action, select "Send Web Request ," then configure it as below:
   1. Web request URL:

      1. https://your-instance.atlassian.net/rest/servicedeskapi/organization?accountId={{reporter.accountId}}

   2. Headers:

      1. Field 1: Authorization - Basic <token>

      2. Field 2: Accept - application/json

      3. Note: You'll need to generate a token by following the steps in   this documentation: Supply basic auth headers .

   3. HTTP Method:   GET

   4. Web request body:   Empty

   5. Check   " Delay execution of subsequent rule actions until we've received a response for this web request " (Important!)
      

5. Add a new action, select   Edit Issue   action, then configure it as below:

   1. Click on "More options," and copy and paste the code below:

      {
       "fields": {
           "Organizations": [{{webResponse.body.values.first.id}}] 
        } 
      }

      
      

参考

• ユーザーの状態
• Web リクエストを送信アクション
• Edit issue action
• JSON を使用した詳細なフィールド編集