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Jira Server and Jira Cloud Average Age Chart gadget may show different results for the same JQL filter search considering the same tickets.

Why does this happen?

Jira cloud will only consider tickets resolved or unresolved during the month scope of its calculation, but it will not include requests created within the month for the month’s data. This approach ensures that only previously existing tickets are considered for the chart.

Jira server includes tickets created within the month, along with previously existing resolved or unresolved during the same month, in its calculation. As a result, Jira server's Average Age chart might show a different result than Jira cloud.

例

Let us consider that we are looking at a 30 days period and our filter is the following:

Project = "Software" ORDER BY key

The actual search that the Average Age chart gadget will display in the cloud should be the following:

Project = "Software" 
AND 
( 
	resolution = "Unresolved" OR resolved >= startofmonth() 
)
AND created <= startofmonth() ORDER BY key

Now, Jira Server search will be the following:

Project = "Software" 
AND 
( 
	resolution = "Unresolved" OR resolved >= startofmonth() 
) 
ORDER BY key

Related documentation

In Cloud:

• Use dashboard gadgets

In Server:

• How is the Jira average age report calculated?