要約

The statuses Suspended and/or Disabled may briefly appear on on JSM Mail Handler connectivity logs along with "Mail Handler for channel is not active", "Channel is Disabled" messages, followed with "Channel is enabled" shortly after, as seen on this example:

原因

Those statuses are not result of user interaction, since if we disable the mail channel at the JSM project level it will simply remove the connection as a whole and if we disable it at site level, it will also not log that at the handler. These usually are caused by maintenance on the inbound mailing services and should resume shortly with no impact to the product.

Any messages received at that time should be processed as soon as the Mail Handler resumes operation. If there are any questions, please reach out to Atlassian Support.