Can't delete attachments from service requests in JSM Cloud
プラットフォームについて: Cloud のみ - この記事は クラウド プラットフォームのアトラシアン製品に適用されます。
要約
When trying to delete an attachment from the attachments section in the tickets, agents don't see the delete option.
Remove attachments from the description or comment section
Attachments added via description or as a comment can't be deleted from the Attachments section of a request.
Instead, to delete the attachments:
- Go to your JSM Project > Queue.
- Find the issue with the attachments added.
- Edit the description field or the relevant comment and delete the attachment.
Make sure your user is included in the Users / Groups that have the Delete Attachments Project permission.
最終更新日 2025 年 6 月 25 日
Powered by Confluence and Scroll Viewport.