問題

404 or 500 error page when performing certain functions in JIRA, such as below:

• moving issue
• permission page
• report page
• some page cannot be rendered properly

No error in logs.

診断

Diagnostic Steps

• 404 and 500 error page usually caused by proxy configuration
• However, for this case, even after performing bypass proxy, issue still exist
  
  

原因

This is either caused by a :

• corrupted cache in JIRA
• installation directory is running low in space

ソリューション

Remove the files in the work folder, so that JIRA will be able to regenerate them when restarted. Follow below steps:

• Jira を停止します。
• $<JIRA_INSTALLATION_DIRECTORY>/work/ に移動します。

• Delete the content of the work folder. DO NOT DELETE THE WORK FOLDER ITSELF

• Check on the server.xml, ensure the connector defined is properly configured
• Start JIRA. The file in the work folder will be recreate once JIRA is restarted
• Retest

Ensure installation directory is given enough space.