Documentation for JIRA Service Desk 1.2.
Documentation for [JIRA Service Desk Cloud] and [other versions of JIRA Service Desk] is available too.

If you have several request types, you can use groups to organize the Customer Portal. We think groups are helpful if you have seven or more request types. Groups let you specify one or more category names to each request type. Then, JIRA Service Desk will automatically sort your request types into tabs in the Customer Portal, making it easier for customers to find exactly the type of request they need. 

You must have more than one group for the groups to appear in the Customer Portal. Groups are unique to each service desk; if you want to use the same groups in all your service desks, the service desk administrator must manually create the same groups. 

 

リクエストタイプをひとつまたは複数のグループに追加するには

  1. In the Customer Portal designer, use the Groups drop-down and type the group names. 

ヒント

  • Drag and drop request types to re-arrange them on your Customer Portal. 
  • グループはアルファベット順に表示されます。特定の順序で表示するには、グループ名の前に数字などのプリフィックスを付けます。例:1 アクセス、2 使用停止中のサービス。 
  • If you assign multiple groups to a single request type, that request type will appear on multiple tabs.
  • ラベルなし

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