Documentation for JIRA Service Desk 1.2.
Documentation for [JIRA Service Desk Cloud] and [other versions of JIRA Service Desk] is available too.

Put the power of JIRA in the hands of your service desk team. JIRA Service Desk combines an intuitive experience with powerful SLA management and realtime reporting.

直感的でユーザーがなじみやすい操作性 

Filing requests is easier than ever with the intuitive and clean interface of JIRA Service Desk's Customer Portal.  Customers see exactly what they need, and nothing more, in a language that they actually understand! IT Teams get to speak in their language and customers get to speak in theirs. 

カスタマイズ可能なキュー

Ensure that everyone is always working on the right requests at the right time with queues powered by the amazingly flexible JIRA Query Language (JQL). Queues help your team to divide and conquer requests in real-time as they arrive. Manual triage and prioritization of your requests is a thing of the past!

先進的なサービス水準への合意 

Behind every great service desk team, you'll find great Service Level Agreements (SLAs) helping them to deliver consistent and awesome performance.  With JIRA Service Desk, you can set up advanced SLA metrics, report on performance in real-time and drive your team forward with highly visible SLA targets.

JIRA のパワーを原動力に

 世界中の何百万人もの開発者が JIRA のパワーと拡張性を業務の管理に役立てています。そして今では、IT チームや運用チームもこのパワーを活用できます。サービスデスクに JIRA プラットフォームを導入することで、ソフトウェアチームと運用チームが１つになり、同一のシステム上で作業ができます。設定するのも、維持するのも、使い方を学ぶのもたった1つのシステムだけです。

 

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