Documentation for JIRA Service Desk 1.0.
Documentation for [JIRA Service Desk OnDemand] and [other versions of JIRA Service Desk] is available too.

JIRA Service Desk is a JIRA add-on, which makes it easy to install and set up through the Atlassian Marketplace. Visit the "Add-ons" section of the JIRA administration pages to install the plugin. If you need to configure your JIRA Service Desk log in to your account at http://my.atlassian.com.

If you use JIRA OnDemand, you don't need to install JIRA Service Desk, as it is supplied under Atlassian's Hosted Commercial Add-ons program.

Review these installation pre-requisites before you get started:

  • You must have the 'JIRA System Administrators' global permission to install JIRA Service Desk.
  • If you are using a commercial (i.e. not an evaluation) license for JIRA Service Desk, it must match your JIRA license. For example, if you have a JIRA 25 User Commercial license you must have a JIRA Service Desk 25 User Commercial license. JIRA Service Desk evaluation licenses do not need to match JIRA licenses.
  • For now, only English is supported. Almost all character sets (like Cyrillic, Greek...) are supported in the inputs. More languages will be supported in future releases. For more details please see Atlassian Translations.

Supported JIRA versions

You can use JIRA Service Desk with JIRA 5.2 and later.

JIRA Service Desk is installed as a JIRA add-on (plugin), hence JIRA Service Desk is supported on all platforms that are supported by JIRA. For details, please see JIRA Supported Platforms.

  • ラベルなし

Atlassian サポートにサポートを依頼する 。


Raise an issue for our developers.


See answers from the community.


Tweet, blog and update our documentation.

Except where otherwise noted, content in this space is licensed under a Creative Commons Attribution 2.5 Australia License.