Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Fisheye および Crucible は除く
問題
When you try to transition issue to another status, namely to Resolve Issue, this error message popped out:
The JIRA server could not be contacted. This may be a temporary glitch or the server may be down. Close this dialog and press refresh in your browser
原因
JIRA and Service Desk is behind Proxy server
ソリューション
Ensure that the Proxy information is added into JIRA server.xml file
Add these details into the Proxy Connector line in
server.xmlfileproxyName="atlassian.com" proxyPort="443" scheme="https"
Follow the configuration for your
setenv.*file as per Configure an outbound proxy for use in Jira server documentation