Users are able to use the 'Forgotten your password?' link in the JIRA Service Desk login screen as below:

If this link isn't appearing and you're wondering why, please refer to Forgotten your Password Link Does not Appear on JIRA Service Desk Login Page.

Enable External user management in Configuring JIRA Options. The link will continue to appear, however users will be prompted to contact the administrators of the instance rather than being able to reset the password.

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