Documentation for GreenHopper 6.2.x. Documentation for other versions of JIRA Agile is available too.
GreenHopper is now called JIRA Agile. Learn more.

Backing Up GreenHopper Data and Settings

The JIRA backup function will backup GreenHopper data and settings as well. See the JIRA documentation on Backing Up Data.

Restoring GreenHopper Data and Settings

The normal JIRA restore process (see the JIRA documentation on Restoring Data) can be used to restore data including GreenHopper settings and data, with two exceptions:

  1. The GreenHopper add-on should be installed before attempting the restore.
  2. When restoring data that includes GreenHopper settings, you should plan to restart JIRA after the restore. GreenHopper caches some values that are not cleared during a restore, and restarting JIRA clears these caches and loads the most recent settings and data. If you forget to restart, you may see problems like license errors and other unexpected behaviour.

(warning) Please take note that currently the Project Import does not include GreenHopper data. Currently the developers are still looking into this matter and you can keep track of the progress via the  JRA-28748 - Getting issue details... STATUS  Improvement.



Log a request with our support team.



Raise an issue for our developers.



See answers from the community.



Tweet, blog and update our documentation.

Except where otherwise noted, content in this space is licensed under a Creative Commons Attribution 2.5 Australia License.