When viewing some pages with Gliffy diagrams, Internet Explorer may display Out of Memory errors
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This problem is related to a third party plugin, and therefore not supported by Atlassian. See Atlassian Supported Plugins for more information.
問題
When browsing some pages in Confluence, you may discover that the page does not load correctly. For example, macros and plugins may not render correctly
The following appears in the browser console (F12 Developer Tools):
Failed to open <url>
Out of memory 診断
環境
- Internet Explorer 11
Installed Add-ons in Confluence
- Gliffy
Diagnostic Steps
- Large numbers of Gliffy diagrams are present on the page
- Can other browsers view the page without problems? (When testing with Google Chrome, ensure you use a version that is not affected by Aw Snap errors in Google Chrome)
原因
By default, Gliffy Diagrams use the HTML5 viewer which is more resource intensive.
Gliffy Support has offered two workarounds:
Workaround One - Disable the HTML5 Viewer for all documents:
- Log into Confluence as an Administrator, and visit "Gliffy Configuration"
- Select "Disable HTML5 Viewer" and save the changes
The images will now be rendered as PNG files that consume less browser resources.
Workaround Two - Disable the HTML5 viewer on individual diagrams
- Edit the Confluence page (you may need to access this page via another browser if IE is having problems)
- For each Gliffy Diagram on the page, select it and click "More" on the toolbar
- Deselect "Interactive HTML5 Viewer", then click Update
- Save the page once all diagrams have been updated