Unable to Access User Directories Screen After Deletion of An User Directory
症状
After the deletion of an user directory, it is no longer possible to access the User Directories screen.
atlassian-confluence.log に次のメッセージが表示される。
2013-05-14 10:48:48,901 ERROR [http-8090-26] [atlassian.plugin.servlet.ServletModuleContainerServlet] service Request processing failed; nested exception is com.atlassian.crowd.exception.runtime.OperationFailedException
-- url: /plugins/servlet/embedded-crowd/directories/list | userName: pcanham | referer: https://docs.cambridge.org/admin/console.action
org.springframework.web.util.NestedServletException: Request processing failed; nested exception is com.atlassian.crowd.exception.runtime.OperationFailedException
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:583)
at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:501)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:42)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:52)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:44)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
...
Caused by: com.atlassian.crowd.exception.runtime.OperationFailedException
at com.atlassian.crowd.embedded.core.CrowdDirectoryServiceImpl.getDirectorySynchronisationInformation(CrowdDirectoryServiceImpl.java:241)
at sun.reflect.GeneratedMethodAccessor4196.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:601)
at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)
...
Caused by: com.atlassian.crowd.exception.DirectoryNotFoundException: Directory <1441793> does not exist
at com.atlassian.crowd.embedded.hibernate2.HibernateDirectoryDao.findById(HibernateDirectoryDao.java:37)
at com.atlassian.crowd.embedded.hibernate2.HibernateDirectoryDao.findById(HibernateDirectoryDao.java:25)
at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.findDirectoryById(DirectoryManagerGeneric.java:148)
at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.getDirectoryImplementation(DirectoryManagerGeneric.java:273)
at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.getDirectorySynchronisationInformation(DirectoryManagerGeneric.java:261)
at com.atlassian.crowd.embedded.core.CrowdDirectoryServiceImpl.getDirectorySynchronisationInformation(CrowdDirectoryServiceImpl.java:233)
... 229 more原因
When deleting a directory, the information of the deleted directory may still remain in the cache. This issue is being tracked here: CONFSERVER-33693 - User directory sometimes remains cached after removal from database.
回避策
The solution to this problem is to flush in-memory caches:
- Click on the cog icon and select Confluence Admin.
- Go to Cache Statistics under the heading ADMINISTRATION in the left-hand side menu.
- Click on Flush all to clear the in-memory cache stores in Confluence.
Alternatively, restarting Confluence will also resolve this issue since the in-memory cache will be cleared as a result.
最終更新日: 2025 年 1 月 24 日
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