Problems with Formatting when Content is Pasted from an Unknown Source
プラットフォームについて: Cloud および Data Center - この記事はクラウドと Data Center 両方のプラットフォームに等しく適用されます。
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*Fisheye および Crucible は除く
症状
Users experience the following errors in the Confluence editor when they copy and paste external content into Confluence:
- Font color might change from the default color that you are currently using
- Cursor might disappear as soon as you paste content
Example of error:
診断
Install the Confluence Source Editor from Atlassian Marketplace. Edit the page in question and launch the source editor by clicking the 
button on the editor toolbar. Look for extra <span> tags like the following example:
<span style="color: rgb(0,0,0);"> </span>原因
Additional span tags can disrupt page styles when Confluence renders content following the extraneous tags. Since Confluence only understands custom tags that it uses to render a page, any unknown special characters could cause Confluence to render these tags with errors.
ソリューション
- Install the free Confluence Source Editor, which will allow you to view the underlying storage format of a page.
Remove unnecessary span tags.
ページを保存します。
Be careful when copying/pasting external content as it could contain extra HTML elements that trigger this issue.
The scope of this issue could be large, especially if your users often copy/paste external content into Confluence. Furthermore, it's possible that one block of pasted text could contain multiple <span> tags, so be sure to remove all of the offending tags.