# Edit in Word does not accept a password, due to corrupted local copy of roaming profile

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## 症状

Clicking "Edit in Word" from Confluence opens up Word, however once opened, the password is not accepted. There are no tell-tale signs in atlassian-confluence.log.

## 診断

This may occur in a Windows environment with roaming profiles. Generally the feature will work fine for most users, with only a single or a few users affected. If the same user has no trouble when using a different workstation, then it definitely looks like this could be the cause.

## 原因

There is some corruption in the local copy of the user's roaming profile. At this point we haven't pinpointed exactly what it is, but suspect it may be permissions related.

## ソリューション

• Delete the local user profile from the workstation
• Reboot and log in again so the roaming profile is synchronised

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