Deleting pages fail: "We couldn't delete your pages. Try again"
プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Fisheye および Crucible は除く
要約
Users are unable to delete pages in Confluence. When attempting to do it, they are presented with the following pop-up message:
環境
Confluence Server または Data Center
診断
Capturing a HAR file while trying to delete a page, we can see that the POST request returns an HTTP 200, everything seems to be working as expected:
200 POST https://confluence.domain.com/rest/page-hierarchy/delete However, crossing the timestamp of the HAR file with the information in the application logs, we can see the following error:
2021-07-30 15:21:04,868 ERROR [Long running task: Delete page hierarchy long running task] [dao.bulk.delete.DefaultBulkPageDelete] deepDeleteInternal Failed to acquire lock for delete page hierarchy: [com.atlassian.confluence.cluster.hazelcast.JvmDualLock@5d28f9f1]
-- url: /rest/page-hierarchy/delete | referer: https://confluence.domain.com/pages/viewinfo.action?pageId=450581647 | traceId: 63b896bb0a835843 | userName: admin原因
The root cause for this problem is yet unknown, but it is possibly related to corruption in the plugin cache, at the OS level.
ソリューション
Clearing Confluence's plugin cache is known to resolve the problem:
- Confluence をシャットダウンします。
- Ensure the user running Confluence has full read/write privileges to the confluence-home directory.
- Remove the following directories (we recommend creating a temporary backup, in case some of the plugins stores metadata in these directories):
- <confluence-home>/bundled-plugins
- <confluence-home>/plugins-cache
- <confluence-home>/plugins-osgi-cache
- <confluence-home>/plugins-temp
- <confluence-home>/bundled-plugins_language
- Confluence を起動します。
- Re-attempt to delete the page