'Can't connect to your site' error in the Confluence Data Center and Server mobile app


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プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。

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The Confluence Data Center and Server mobile app throws one of the following errors a user tries to connect it to an existing Confluence server site, or when they are using the app. 

Can't connect to your site

This could be because you need to use a VPN, the URL is wrong, or Confluence is unavailable.

Can't connect to your site

We couldn't get a HTTPS connection to your site.

Your site is unavailable or you need to connect to your VPN or network to access it. 


This error appears when the mobile app can't reach the Confluence site at all.  This may be because:

  • the Confluence site URL entered in the login screen is incorrect 
  • you've entered the URL with HTTPS, but the site is HTTP (or vice versa)
  • HTTPS is enabled, but the Confluence base URL is set to HTTP
  • the Confluence site is only accessible when connected to a virtual private network (VPN)
  • the Confluence site is currently down or unavailable, for example for scheduled maintenance or upgrade
  • your network configuration may be preventing unauthenticated requests to your server
  • your proxy server is filtering out headers or cookies required by the mobile app


To resolve this issue:

If you're still unable to connect to Confluence using the Confluence mobile app, talk to your Confluence administrator to check if there is some other reason you won't be able to reach the site from your device. 

最終更新日 2021 年 6 月 2 日


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