Error creating bean with name 'cacheManager'
Caused by: java.lang.IllegalArgumentException: interface com.atlassian.cache.CacheManager is not visible from class loader
https://jira.atlassian.com/browse/JSDSERVER-623
JSDSERVER-623
JAC
Closed
Fixed
2.0.2
Error Creating New Service Desk
NoClassDefFoundError\: Could not initialize class com.atlassian.servicedesk.plugins.automation.internal.bootstrap.database.schema.common.querydsl.Tables
https://jira.atlassian.com/browse/JSDSERVER-2304
JSDSERVER-2304
JAC
Closed
Fixed
2.5.6
Incoming mail stops processing when UTF-7 encoding is encountered
java\.io\.UnsupportedEncodingException: utf-7
https://jira.atlassian.com/browse/JSDSERVER-1853
JSDSERVER-1853
JAC
Closed
Fixed
2.4.2
NPE while accessing Customer Portal when a status has been deleted from workflow
com.atlassian.servicedesk.internal.feature.customer.request.requesttype.RequestStatusMapper.translateToCustomerStatus\(RequestStatusService.scala:\d+
https://jira.atlassian.com/browse/JSDSERVER-1773
JSDSERVER-1773
JAC
Closed
Fixed
2.5.1-OD-03
Updating Service Desk to 2.3.2 breaks JIRA
(\[atlassian\.plugin\.servlet\.DefaultServletModuleManager\]\sUnable\sto\screate\sfilter)
https://jira.atlassian.com/browse/JSDSERVER-1651
JSDSERVER-1651
JAC
Closed
Won't Fix
when license expires logs fill with NPE
com.atlassian.servicedesk.squalor.email.SDMessageProcessor.execute\(SDMessageProcessor.java:\d+
https://jira.atlassian.com/browse/JSDSERVER-1178
JSDSERVER-1178
JAC
Closed
Fixed
2.2-OD-06
JIRA search broken after disabling Service Desk
com\.atlassian\.jira\.issue\.search\.parameters\.lucene\.DefaultPermissionQueryFactory\.collectProjectTerms\(DefaultPermissionQueryFactory\.java:\d+\)
https://jira.atlassian.com/browse/JSDSERVER-309
JSDSERVER-309
JAC
Closed
Tracked Elsewhere
Unable to access Customers section on Service Desk
com\.atlassian\.servicedesk\.internal\.user\.search\.JSDDefaultUserPickerSearchService70\.searchCrowdLimitedResults\(JSDDefaultUserPickerSearchService70\.java:\d+\)
https://jira.atlassian.com/browse/JSDSERVER-2224
JSDSERVER-2224
JAC
Closed
Duplicate
Email CC'd to Service Desk email or a group doesn't get created as issue
The.message.has.been.rejected
https://jira.atlassian.com/browse/JSDSERVER-827
JSDSERVER-827
JAC
Closed
Fixed
2.2-OD-04
Mail Handler not creating issues
com\.atlassian\.servicedesk\.squalor\.email\.ServiceDeskMailFetcherService\.runImpl\(ServiceDeskMailFetcherService\.java:71\)
https://jira.atlassian.com/browse/JSDSERVER-940
JSDSERVER-940
JAC
Closed
Fixed
2.1-OD-04
Unable to access customer portal
com.atlassian.servicedesk.internal.feature.customer.request.requesttype.requesttypegroup.RequestTypeQStore.getRequestTypesWithGroups\(RequestTypeQStore.java:\d+
https://jira.atlassian.com/browse/JSDSERVER-2181
JSDSERVER-2181
JAC
Closed
Fixed
2.5.5
Attempting to create a mail that is missing a subject throws a NullPointerException in the JIRA Service Desk Mail Handler
com\.atlassian\.servicedesk\.squalor\.email\.ServiceDeskMailUtils\.getAttachmentFilename
https://jira.atlassian.com/browse/JSDSERVER-2264
JSDSERVER-2264
JAC
Closed
Fixed
2.5.5
Submitting an issue through service desk when 'Customer Issue Type' field is hidden should not be allowed
(unable|not able).*?(create|submit).*?(issue|request).*?(service.*?desk)
https://jira.atlassian.com/browse/JSDSERVER-558
JSDSERVER-558
JAC
Closed
Fixed
2.3.4
NullPointerException when ServiceDesk sends Notification Email
Unable.to.execute.callable.in.empty.context.java.lang.NullPointerException
https://jira.atlassian.com/browse/JSDSERVER-2238
JSDSERVER-2238
JAC
Closed
Fixed
2.5.4
Renamed users throwing error "failed to get event initiating user to set issue property"
failed to get event initiating user to set issue property
https://jira.atlassian.com/browse/JSDSERVER-1426
JSDSERVER-1426
JAC
Closed
Obsolete
Null pointer when agent replying to Issue Notifications via gmail
at com\.atlassian\.servicedesk\.squalor\.email\.ServiceDeskMailUtils\.addAttachments\(ServiceDeskMailUtils\.java:\d+\)
https://jira.atlassian.com/browse/JSDSERVER-1863
JSDSERVER-1863
JAC
Closed
Duplicate
Unable to edit comments when attachments are disabled
com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI .*?/rest/jddap/1.0/attachment, contains form parameters in the request body
https://jira.atlassian.com/browse/JSDSERVER-4379
JSDSERVER-4379
JAC
Severity 3 - Minor
Closed
Fixed
4.6.0
Error initializing workflow in Service Desk request due to exceeding character limit
Caused.by.org.ofbiz.core.entity.GenericDataSourceException. SQL Exception while executing the following.INSERT INTO public.customfieldvalue
https://jira.atlassian.com/browse/JSDSERVER-2235
JSDSERVER-2235
JAC
Closed
Duplicate
ServiceDesk portal redirection does not parse alphanumeric project key
The\sService\sDesk\syou\sare\strying\sto\sview\sdoes\snot\sexist
https://jira.atlassian.com/browse/JSDSERVER-519
JSDSERVER-519
JAC
Closed
Done
1.2.6
Anonymous comment in a ticket causes error rendering ActivityModule in Issue Navigator
com.atlassian.fugue.Option\$3.apply\(Option.java:\d+
https://jira.atlassian.com/browse/JSDSERVER-1507
JSDSERVER-1507
JAC
Closed
Fixed
2.3.5
When a request type is deleted, the existing issues that were created under that request type will break
\[servicedesk\.internal\.notifications\.UserNotificationServiceImpl\] Cannot retrieve request type for issue.*?with key.*?in context of
https://jira.atlassian.com/browse/JSDSERVER-753
JSDSERVER-753
JAC
Closed
Cannot Reproduce
Upgrading Service Desk 2.3.6 to 2.5.0 fails on JIRA 6.4.x
OBR resolver has 141 unsatisfied requirements for installing plugin
https://jira.atlassian.com/browse/JSDSERVER-2111
JSDSERVER-2111
JAC
Closed
Tracked Elsewhere
Installing Service Desk throws an exception while trying to create a customField and the "Get Started" button redirects to a 404 page
com.atlassian.servicedesk.lifecycle.Launcher.onPluginStarted\(com.atlassian.plugin.event.events.PluginEnabledEvent\)
https://jira.atlassian.com/browse/JSDSERVER-75
JSDSERVER-75
JAC
Severity 3 - Minor
Closed
Fixed
Default 'Recently resolved' Queue is using a wrong JQL query
[rR]ecently resolved queue
https://jira.atlassian.com/browse/JSDSERVER-2272
JSDSERVER-2272
JAC
Closed
Fixed
3.0.0
Add detailed information when it's not possible to create issue via Service Desk
Not able to create issue via this Service Desk
https://jira.atlassian.com/browse/JSDSERVER-70
JSDSERVER-70
JAC
Closed
Low Engagement
Disabled Modules in JIRA Service Desk 2.3.0
Unable to load class 'com.atlassian.servicedesk.plugins.automation.api.configuration.ruleset.input.BuilderService' for component importation purposes.
https://jira.atlassian.com/browse/JSDSERVER-1580
JSDSERVER-1580
JAC
Closed
Fixed
2.4.1
Editing an issue will fail with a NPE if the Request Participants field is displayed on the edit screen
com\.atlassian\.servicedesk\.internal\.customfields\.participants\.ParticipantsCFType\.getStoredValues
https://jira.atlassian.com/browse/JSDSERVER-4989
JSDSERVER-4989
JAC
Severity 2 - Major
Closed
Fixed
3.4.1
Service Desk requests show only the All Requests filter on My requests
Service Desk requests show only All Requests filter on My requests
https://jira.atlassian.com/browse/JSDSERVER-969
JSDSERVER-969
JAC
Closed
Not a bug
MailJobRunner Failed with NullPointException
com.atlassian.jira.internal.mail.processor.feature.audit.mailrun.MailRunAuditManager.doesLastAuditRemainTheSame\(MailRunAuditManager.java:\d+
https://jira.atlassian.com/browse/JSDSERVER-1794
JSDSERVER-1794
JAC
Closed
Fixed
2.5-OD-02
NPE in /rest/servicedesk/1/sla/field/all/data/sla if issue have any completed SLA
com\.atlassian\.servicedesk\.internal\.rest\.sla\.SLAFieldValueResource\.getOngoingGoalResponse\(SLAFieldValueResource\.java:232\)
https://jira.atlassian.com/browse/JSDSERVER-605
JSDSERVER-605
JAC
Closed
Fixed
2.0
Jira Service Desk stops processing email following any connectivity issues between the instance and database
email+requests+unable+retrieve+email
https://jira.atlassian.com/browse/JSDSERVER-3653
JSDSERVER-3653
JAC
Closed
Tracked Elsewhere
ServiceDesk Defaults to Delegated User Directory causing authentication problems
\[feature.customer.user.SetPasswordManager\] Exception occurred whilst resetting password ' : Passwords are stored in LDAP and are read-only for delegated authentication directory
https://jira.atlassian.com/browse/JSDSERVER-1797
JSDSERVER-1797
JAC
Closed
Fixed
2.5.5
New JIRA Users get stuck in a redirect loop due to JSD onboarding
"GET .*?/servicedesk/agent/onboarding HTTP/1\.1" 302
https://jira.atlassian.com/browse/JSDSERVER-1872
JSDSERVER-1872
JAC
Closed
Fixed
2.5.1-OD-02
Users with a "." (dot) in their name can't click the button to create service desk requests
com\.atlassian\.servicedesk\.internal\.notifications\.UserNotificationServiceImpl\.deservesNotification\(UserNotificationServiceImpl\.java:160\)
https://jira.atlassian.com/browse/JSDSERVER-362
JSDSERVER-362
JAC
Closed
Fixed
1.2.6.1
[java.lang.NullPointerException] Unable to run event handler User Notification
com\.atlassian\.servicedesk\.internal\.notifications\.UserNotificationServiceImpl\.deservesNotification\(UserNotificationServiceImpl\.java:160\)
https://jira.atlassian.com/browse/JSDSERVER-242
JSDSERVER-242
JAC
Closed
Fixed
1.2
Error 'Service Desk is currently unavailable. This might be because an upgrade task has failed to run or has not yet completed.' is appearing on new OD instances
com.atlassian.jira.issue.status.category.StatusCategoryMapper.mapCategoriesToStatuses\(StatusCategoryMapper.java:\d+
https://jira.atlassian.com/browse/JSDSERVER-167
JSDSERVER-167
JAC
Closed
Fixed
1.1.2
Working Hours plug-in doesn't handle DST gaps properly
IllegalInstantException: Illegal instant due to time zone offset transition
https://jira.atlassian.com/browse/JSDSERVER-3619
JSDSERVER-3619
JAC
Severity 3 - Minor
Gathering Impact
Loading a certain service desk yields a NullPointerException
com\.atlassian\.jira\.issue\.customfields\.impl\.SelectCFType\.getDefaultValue\(SelectCFType\.java:243\)
https://jira.atlassian.com/browse/JSDSERVER-168
JSDSERVER-168
JAC
Closed
Fixed
1.1.6
Security Level field produces inconsistent errors in Service Desk portal config
something's\sbroken
https://jira.atlassian.com/browse/JSDSERVER-367
JSDSERVER-367
JAC
Severity 3 - Minor
Gathering Impact
Mail handler doesn't work using CC field
(scala.collection.mutable.ArrayOps\$ofRef\$.length\$extension|This email address is not used by this service desk any more)
https://jira.atlassian.com/browse/JSDSERVER-885
JSDSERVER-885
JAC
Closed
Duplicate
Loading Requests with Anonymous Comments in the Customer Portal fails with 500 error NullPointerException
failed\.to\.get\.event\.initiating\.user\.to\.set\.issue\.property\'request\.public\.activity\.lastupdated\'
https://jira.atlassian.com/browse/JSDSERVER-2280
JSDSERVER-2280
JAC
Severity 3 - Minor
Closed
Fixed
2.3.5
Mail handler throws exception: Minimum abbreviation width is 4
Minimum abbreviation width is 4
https://jira.atlassian.com/browse/JSDSERVER-3531
JSDSERVER-3531
JAC
Closed
Fixed
3.2.0-OD-08
Transitioning linked issue throws error in the logs
java.lang.NoClassDefFoundError: com/atlassian/jira/issue/status/Status
https://jira.atlassian.com/browse/JSDSERVER-3454
JSDSERVER-3454
JAC
Closed
Fixed
3.1.6
Dashboard doesn't load when SD is being restarted
org.eclipse.gemini.blueprint.service.ServiceUnavailableException: service matching filter.*?unavailable
https://jira.atlassian.com/browse/JSDSERVER-4189
JSDSERVER-4189
JAC
Severity 3 - Minor
Gathering Impact
You need to log in to Confluence to view Knowledge Base articles
You need to log in to Confluence to view Knowledge Base articles
https://jira.atlassian.com/browse/JSDSERVER-1551
JSDSERVER-1551
JAC
Closed
Fixed
4.6.0
The JEPP mail plugin throws NullPointerExceptions (sometimes) during startup
com.atlassian.jira.internal.mail.processor.feature.channel.MailChannelStore.getMailChannelByKey\(MailChannelStore.java:\d+
https://jira.atlassian.com/browse/JSDSERVER-2165
JSDSERVER-2165
JAC
Closed
Fixed
2.6.0-OD-09
Having a .msg attachment or Content-Type: multipart/alternative will not create mail issue, NullPointerException in log file.
com\.atlassian\.servicedesk\.squalor\.email\.ServiceDeskMailUtils\.addAttachments\(ServiceDeskMailUtils.java:\d+\)
https://jira.atlassian.com/browse/JSDSERVER-1792
JSDSERVER-1792
JAC
Closed
Fixed
2.5.1-OD-02
Warning messages on automation rule events in the log file
issue-created-automation-rule-event-when-handler failed with error com.atlassian.pocketknife.api.commons.error.ErrorMessage@b16ceeed
https://jira.atlassian.com/browse/JSDSERVER-3131
JSDSERVER-3131
JAC
Closed
Fixed
3.0.5
Automation page is inaccessible due to null value in database
at com.atlassian.servicedesk.plugins.automation.internal.configuration.ruleset.RuleSetManagerImpl.getAllActiveRuleSets\(RuleSetManagerImpl.java:\d+\)
https://jira.atlassian.com/browse/JSDSERVER-2040
JSDSERVER-2040
JAC
Closed
Fixed
2.5.5
JIRA Stops working after Disabling or Uninstalling JIRA Service Desk
at com\.atlassian\.jira\.permission\.DefaultPermissionSchemeManager\.hasSchemePermission\(DefaultPermissionSchemeManager\.java:\d+\)
https://jira.atlassian.com/browse/JSDSERVER-337
JSDSERVER-337
JAC
Closed
Duplicate
Emails from an invalid formatted "From" address will stop the mail puller
Unable to create issue with message. javax.mail.internet.AddressException: Local address contains control or whitespace in string
https://jira.atlassian.com/browse/JSDSERVER-3627
JSDSERVER-3627
JAC
Closed
Answered
ServiceDesk issues created by email do not have an SLA when using Script Runner function
Unable to run event handler SLA Cycle Update\n+groovy\.lang\.GroovyRuntimeException: Ambiguous method overloading for method com\.atlassian\.jira.issue\.search\.providers\.LuceneSearchProvider
https://jira.atlassian.com/browse/JSDSERVER-1446
JSDSERVER-1446
JAC
Closed
Obsolete
Error when creating Service Desk request with Notify Hipchat post function in Create Issue transition
com.atlassian.labs.jira.workflow.HipChatPostFunction.execute\(HipChatPostFunction.java:\d+
https://jira.atlassian.com/browse/JSDSERVER-1525
JSDSERVER-1525
JAC
Closed
Fixed
2.3
JIRA Service Desk occasionally loses ability to authenticate with JIRA Cloud mail storage
A mailbox with that current name or alias could not found
https://jira.atlassian.com/browse/JSDSERVER-2137
JSDSERVER-2137
JAC
Closed
Fixed
JIRA Service Desk queues causing SLA errors
\[servicedesk\.internal\.util\.SafeRunner\]\sUnable\sto\srun\sevent\shandler\sSLA\sfield\sindexing
https://jira.atlassian.com/browse/JSDSERVER-1443
JSDSERVER-1443
JAC
Closed
Fixed
2.2.1
After 2.3-OD-08 release, few email configurations disappeared from the list
com.atlassian.servicedesk.squalor.email.ServiceDeskMailFetcherService.runImpl\(ServiceDeskMailFetcherService.java:\d+
https://jira.atlassian.com/browse/JSDSERVER-1489
JSDSERVER-1489
JAC
Closed
Fixed
Unable to create requests due to subtasks having the same name as JSD issue types
com.atlassian.servicedesk.internal.feature.customer.request.CustomerRequestManager.com.atlassian.servicedesk.internal.feature.customer.request.CustomerRequestManager..validateCreateIssueInputParameters
https://jira.atlassian.com/browse/JSDSERVER-4632
JSDSERVER-4632
JAC
Severity 3 - Minor
Gathering Impact
Unable to disable Confluence KB in ServiceDesk project when label is configured
The Confluence space link could not be removed. Please try again.
https://jira.atlassian.com/browse/JSDSERVER-1808
JSDSERVER-1808
JAC
Severity 3 - Minor
Gathering Impact
NPE in CommentTransitionListener
com.atlassian.servicedesk.listener.CommentTransitionListener.handleEvent\(CommentTransitionListener.scala:\d+
https://jira.atlassian.com/browse/JSDSERVER-136
JSDSERVER-136
JAC
Closed
Timed out
Workflow statuses details could not be saved
Workflow statuses details could not be saved
https://jira.atlassian.com/browse/JSDSERVER-413
JSDSERVER-413
JAC
Closed
Fixed
1.2.4