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If you encounter any problems using or setting up JIRA, please let us know — we're here to help!
最初に、次のサイトを検索することもできます。
- the Atlassian Answers site (JIRA Forum), where Atlassian staff and JIRA users can answer your questions.
- the JIRA Knowledge Base.
さらにサポートが必要な場合は、サポートリクエスト（下記参照）を申請してください。
Alternatively, if you feel you have encountered a bug in JIRA, or wish to request a feature, please file an issue. It is a good idea to first scan JIRA's popular issues — this helps to prevent duplicates.
Looking for other helpful information? You can receive news, product information and code tips via our newsletter, blogs and forums. Stay in touch with us here.
サポート リクエストを申請する
You can raise a support request either in JIRA or via the internet, as described below:
To raise a support request via your JIRA system
- 「JIRA システム管理者」 グローバル権限を持つユーザーとしてログインします。
- Choose
> System. Select Atlassian Support Tools from the left panel in the System page. - Click Support Request to display this form:
- Please provide as much information as possible, including any error messages that are appearing on the console or in the logs.
- Once you have submitted your support request, you will receive email updates about its progress. You can also view the status of your support request by visiting the Atlassian Support System
または
To raise a support request via the internet
- Please visit the Atlassian Support System and create a support request.
- Please provide as much information as possible, including any error messages that are appearing on the console or in the logs. Please also mention the operating system, database and version of JIRA you are using.
Sometimes it is necessary to adjust JIRA's logging levels to get a more detailed error message or a stack trace. Please see the logging section of the documentation for information on how to do this.
Creating a Support Zip
If you have created a support request via the internet, you may want to create a 'Support Zip' (which contains information about your JIRA system) and attach it to the support request. This will assist our support engineers in troubleshooting the issue.
To create a Support Zip:
- 「JIRA システム管理者」 グローバル権限を持つユーザーとしてログインします。
- Choose > System. Select Atlassian Support Tools from the left panel in the System page.
Keyboard shortcut: g + g + type support tools. - Click Support Zip. The Support Zip page will be displayed.
- Leaving all the boxes ticked, click the Create button at the bottom of the screen.
You can now go to your support request and attach the Support Zip.