Jira Data Center と Server のモバイル アプリ
Jira Service Management is now officially supported in the mobile app! To get this version, you'll need to upgrade to Jira Service Management 4.15 or later. If you can't upgrade yet, you can continue using Beta. View latest documentation
We’ve officially started the Beta program for Jira Service Desk mobile support. Read on for more details on how to access Jira Service Desk on your mobile device.
Beta program
We’ve been working hard to bring some mobile love to Jira Service Desk, and have finally reached the point where we can share the basic functionality with you. Jira Service Desk is using the same Jira Server mobile app as Jira Core/Software, but the access isn’t enabled by default. You’ll need to enable it in your Mobile Plugin for Jira (described below). The mobile app is still missing some JSD-specific functionalities, which we’re working on right now.
You don’t have to sign up for our Beta program—it’s available for everyone and the only thing we’re asking for is that you share your feedback. So, go ahead and try it out!
アプリについて
Here’s what you’ll get, and what you can do in the app.
Available right now
Viewing Jira Service Desk projects and requests
Commenting internally and externally
Notifications about request updates
Working on requests (creating, editing, linking, reassigning, responding to customers, etc.)
Viewing SLAs and planning which tasks need to be resolved first
What we’re still working on
エージェントキュー
Jira Service Desk specific fields (Organization, Request type, Request participant)
Request support (Approvals, attachments)
要件
Jira Service Desk
You’ll need to install the Mobile Plugin for Jira version 3.1.0 or later from Atlassian Marketplace, or upgrade to Jira Service Desk 4.12.2 or later, which includes the plugin out of the box.
デバイス要件
To use the app, your users will need a device with either:
Android 5.1 (Lollipop) 以降、または
iOS 13 以降 (iPhone、iPad または iPod Touch)
アプリのダウンロード
If you already used our Jira Server app for Jira Software or Jira Core, you’re good to go, it’s the same app. If not, you can download it for Android or iOS.
Supported versions of the mobile app:
- iOS: 1.14 or later
- Android: 0.14 or later
Enabling access to Jira Service Desk
Once you’ve taken care of all the requirements, you need to enable access to Jira Service Desk Beta, which right now is hidden behind a dark feature. Here’s how to do it:
Enable the following dark feature in your Jira instance:
com.atlassian.jira.jsd.mobile
Ask your users to log out from the mobile app, and log in again. The Jira Service Desk projects are now at your fingertips.
管理者向けの考慮事項
ユーザーがアプリを使用できるようにするかどうかを決定する際には、次のような点を考慮する必要があります。
関連ページと既知の問題
If you’re having problems with logging in or encountered some other issues, head on to our knowledge base articles that will tell you what to do: