ユーザー管理に起因する問題のトラブルシューティング

All of these actions are changing the JIRA Service Desk agent license allocation and therefore involve modifying the membership of the service-desk-agents group. Adding agents and making JIRA users an agent add users to the group; revoking agent access removes users from the group. When user directories are read only, JIRA Service Desk cannot modify the group and therefore you cannot perform these actions.

解決方法：

JIRA administrators can solve this problem by modifying the configuration of user directories. For more information, see Configuring User Directories. 

These actions allocate the JIRA Service Desk agent license to users and need to add users to the service-desk-agents group. This message appears when a group named service-desk-agents already exists before JIRA Service Desk is installed. Because modifying existing groups that are not created by JIRA Service Desk can have negative impacts on your system, JIRA Service Desk cannot proceed to finish the actions.

解決方法：

Delete the existing group. JIRA Service Desk will then automatically create the service-desk-agents group. 

JIRA Service Desk creates the group when you navigate to any of the following pages: the Service Desk Agents page and the Agents section on the People tab of a service desk.

This is usually caused by customers being a member of a group that has the JIRA Users global permission.

解決方法：

1. この権限を持つグループからカスタマーを削除します。 
2. If you have set default groups for new users to be added to in Crowd for the directory connected to JIRA, check if the groups have the JIRA User global permission assigned. If they do, you have two options:
   
   
   • デフォルトのグループリストからそのグループを削除して、デフォルトのメンバーシップ設定を無効にします。
     これにより、 JIRA ユーザー (ライセンスに加算されるユーザー) は、デフォルトでは作成時にどのグループにも追加されません。
   • If you want JIRA users, JIRA Service Desk customers, or both to be added to default groups, you can do so by using separate directories for each type of user. Make sure that the default groups for JIRA Service Desk customers do not have the JIRA Users global permission.