Creating issues as an agent
As an agent, you can create issues with the service desk interface in addition to the channels available to customers. With the service desk interface, you can create issues of an issue type that is only used internally and not available to customers.
関連ページ
- 課題の検索
Creating issues with the service desk interface
- 画面上部の [作成] をクリックして、 [課題の作成] ダイアログ ボックスを開きます。
- Fill in the details of the issue on the dialog and then click Create to submit it.
You may automatically become a watcher of the issues that you create, depending on the Autowatch setting in your user profile.
Creating issues by sending emails
With appropriate configuration by your JIRA administrator, it is also possible to create issues via email. (Do we want to mention this here?)
Customizing the fields on the dialog
You can customize the fields on the dialog to show only the fields that you use. When you next create an issue, you will only see the selected fields on the dialog.
- 画面の右上にある [フィールドの設定] ボタンをクリックします。
- Click Custom and select the fields you want to show or hide by selecting or clearing the relevant check boxes.
- To show all fields, click All.
ヒント:
- To create a series of similar issues, select the Create another check box at the bottom of the dialog.
- You can mention other users in the Description or Comment field. When you save the mentions, an email message will be sent to the user's email address registered with their account upon. See Emailing an issue to users by mentioning them for details.
- In certain text fields, you can link to other issues, insert macros, insert images and more. For more information, see Editing Rich-Text Fields.
- To see a list of all issues that you have created, which have not yet been resolved, go to your user name and select Profile and on your profile, click Filters > Reported & Open. (add to search)
Screenshot: Example 'Create Issue' dialog
(Todo - need new screenshot that highlights the 'Configure' section and the Create button)
