Jira Service Desk 4.1.x アップグレード ノート

Jira Service Desk リリース ノート

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Here are some important notes on upgrading to Jira Service Desk 4.1.

For details on the new features and improvements in this release, see the Jira Service Desk 4.1 release notes.

As Jira Service Desk runs on the Jira platform, you should also view the Jira platform 8.1 upgrade notes.



 アップグレードノート

Here's a summary of changes and important notes from Jira Service Desk 4.1.


Jira might take longer to start after the upgrade for MySQL

For Jira Service Desk 4.1 we've added new columns to MySQL tables. This might result is Jira starting slower just after the upgrade.


Running Jira on Java 11

Java 11 is not officially supported yet, but you can already use it to run Jira. If you choose to do so, use JDK 11.0.2.


サポート終了のお知らせ

In Jira Service Desk 4.1, we're making the following changes:

  • Deprecating 32-bit installers. They will be fully removed in Jira Service Desk 4.2 or 4.3. If you need to stick to 32-bit systems, you can install by using the zip/tar.gz archives.

For more info, see End of support announcements.


アプリ開発者向けの情報

ヘルプ センターとカスタマー ポータルのルック アンド フィールにいくつかの変更を行いました。これは、カスタマー エクスペリエンスをシンプルかつ洗練されたものにするための改善の第 1 段階です。

これを行うため、フロントエンドのコードベースにいくつかの変更を加える必要がありました。これによってサードパーティ アプリが影響を受ける可能性があります。

潜在的な影響

次の 2 つの点に注意してください。

  • レイアウトの変更は、カスタマー ポータルでのアプリの表示方法に影響を与える可能性があります。
  • カスタマー ポータルは非同期的にルートを読み込むため、これまでは利用可能だったグローバルに影響を与える可能性があります。


Click here to see full list of dependencies impacted...

Web-resource dependencies with side-effects that are impacted:

com.atlassian.auiplugin:aui-spinner
jira.webresources:jquery-spin
com.atlassian.auiplugin:aui-header
com.atlassian.auiplugin:soy
com.atlassian.auiplugin:aui-button
com.atlassian.plugins.atlassian-chaperone:hotspot-tour
com.atlassian.plugins.atlassian-chaperone:chaperone
jira.webresources:jquery-ui-draggable
com.atlassian.auiplugin:jquery-ui-focusable
jira.webresources:jquery-progressbar
com.atlassian.auiplugin:table
com.atlassian.plugins.atlassian-plugins-webresource-plugin:data
com.atlassian.soy.soy-template-plugin:soy-deps
com.atlassian.auiplugin:aui-lozenge
com.atlassian.auiplugin:aui-toggle
com.atlassian.auiplugin:aui-badge
com.atlassian.auiplugin:ajs
jira.webresources:calendar-lib


Web-resource dependencies that expose AMD-modules that are impacted:

jira.webresources:calendar (contains the following AMD-Modules): jira/libs/calendar, jira/libs/calendar-layerable-mixin
jira.webresources:jquery (contains the following AMD-Modules): jquery, jira/jquery/deferred
jira.webresources:jira-logger (contains the following AMD-Modules): jira/util/logger
jira.webresources:jira-formatter (contains the following AMD-Modules): jira/util/formatter
jira.webresources:wrm-context-path (contains the following AMD-Modules): wrm/context-path
jira.webresources:feature-flags (contains the following AMD-Modules): jira/featureflags/feature-manager
jira.webresources:jira-metadata (contains the following AMD-Modules): jira/util/data/meta, jira/util/data/meta/store, jira/util/strings
com.atlassian.auiplugin:dialog2 (contains the following AMD-Modules): aui/dialog2
com.atlassian.auiplugin:aui-flag (contains the following AMD-Modules): aui/flag
jira.webresources:aui-core-amd-shim (contains the following AMD-Modules): aui/dialog, aui/dropdown, aui/message, aui/params, aui/progressive-data-set, aui/popup, aui/tabs, aui/inline-dialog
jira.webresources:jira-analytics-amd (contains the following AMD-Modules): jira/analytics
jira.webresources:util (contains the following AMD-Modules): jira/legacy/meta, jira/ajs/ajax/ajax-util, jira/util/version, jira/data/parse-options-from-fieldset, jira/ajs/persistence, jira/xsrf, jira/ajs/default-custom-event
jira.webresources:jira-urlhelpers (contains the following AMD-Modules): jira/util/urls
com.atlassian.plugin.jslibs:marionette-1.4.1-factory (contains the following AMD-Modules): atlassian/libs/factories/marionette-1.4.1
com.atlassian.plugin.jslibs:brace-2014.09.03-factory (contains the following AMD-Modules): atlassian/libs/factories/brace-2014.09.03
com.atlassian.plugin.jslibs:skate-0.12.6 (contains the following AMD-Modules): atlassian/libs/skate-0.12.6
com.atlassian.plugin.jslibs:backbone-1.0.0-factory (contains the following AMD-Modules): atlassian/libs/factories/backbone-1.0.0
com.atlassian.plugin.jslibs:underscore-1.4.4 (contains the following AMD-Modules): atlassian/libs/underscore-1.4.4
com.atlassian.auiplugin:aui-form-validation (contains the following AMD-Modules): aui/form-validation, aui/form-validation/validator-register
com.atlassian.auiplugin:aui-inline-dialog2 (contains the following AMD-Modules): aui/inline-dialog2

If you use globals, for example AJS.dialog2, instead of require ('aui/dialog2'), it's a good time to make these changes.

実行内容

In Jira Service Desk 4.1, your app should work as expected, but you'll need to check your dependencies and take the recommended action outlined below. In 4.2, your app might be impacted by these changes if no action is taken.

手順

  1. Check that the dependencies your app needs are specified in your web resources. When checking this, consider if these dependencies are necessary, or if they're negatively impacting load-time performance. You can use https://bitbucket.org/atlassianlabs/atlassian-webresource-webpack-plugin to help achieve this.
  2. 新しいレイアウトでアプリの動作が期待通りであることを確認します。サービス デスク管理者が新しいレイアウトをアクティブ化すると、<body> 要素にクラス custom-portal-layout-flag が含まれるようになります。

We'll be releasing an Early Access Program to give you time to test your changes before general release.

If you have a question

You can post any questions to this community page and we'll get back to you as soon as we can.


アップグレード手順

See Upgrading Jira applications for complete upgrade procedures, including all available upgrade methods and pre-upgrade steps that are required for Jira Service Desk 4.1.


最終更新日 2019 年 6 月 20 日

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