Welcome! This is a guide to using Confluence as a knowledge base. You will find this guide useful if you want to produce a knowledge base with a survey, content curation, intelligent search and standardized templates.

In these pages, we'll show you how to use Confluence to achieve a high-functioning knowledge base, including these features:

• Using Templates
• Subscriptions (RSS or Email)
• Exporting articles (PDF or Word)
• Organizing content (hierarchically or by label)
• Involving Customers (using comments)
• Populating data
• Scripts to update content programatically
• A "Was This Helpful?" survey
• Intelligent searching algorithms (higher ranked articles are promoted in search results)
• Targeted searching across specified Confluence spaces and content types
• How to show related content
• Extensive metrics and reporting
• Maintenance

PAGES IN THE GUIDE

関連トピック

Confluence User's Guide
Confluence Administrator's Guide