This page is part of the guide to developing a knowledge base on Confluence Wiki. We have already shown you how to create your knowledge base space and how to use templates and formatting macros. We touched a bit on creating proactive communications in Creating your Knowledge Base Space, and discuss a bit further here.
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Sending technical alerts to customers is a great way to keep customers and staff informed, and good way to reduce support load. At Atlassian we use the Knowledge Base both to consume and produce proactive content for which customers can opt in. This page describes how to achieve that.
Even if your Confluence instance isn't producing your proactive content, it can consume and display it in a prominent way:
h4. Technical Alerts
{panel:title=Important Technical Alerts for Confluence| borderStyle=solid| borderColor=#ccc| titleBGColor=#f93 | bgColor=#fc9}
{blog-posts:content=title|max=5|sort=modified|spaces=CONFKB|time=30d}
*[View more recent blog posts|http://confluence.atlassian.com/pages/viewrecentblogposts.action?key=CONFKB]*
[!CONFKB:Confluence Knowledge Base Home^rss20.gif|align=right!|http://confluence.atlassian.com/createrssfeed.action?types=blogpost&blogpostSubTypes=comment&blogpostSubTypes=attachment&spaces=CONFKB&title=Confluence+KB+-+Technical+Alerts&labelString=techalert&excludedSpaceKeys%3D&sort=modified&maxResults=10&timeSpan=30&showContent=true&showDiff=true&confirm=Create+RSS+Feed|showTitleOnly=true]
{panel}
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Note that the blog posts macro can display mail! Use it to highlight mail you've sent as alerts, after archiving mail. |
You now have a good idea of how to do proactive communications. Next up, consider Additional Add-ons for a Knowledge Base in more detail.